Assistant Restaurant Manager

Company Description

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description

We are seeking an enthusiastic and detail-oriented Assistant Restaurant Manager to join our team in Stuart Park, Australia. As a key member of our management team, you will support the daily operations of our restaurant, ensuring exceptional customer service and efficient team performance.

• Lead and motivate the restaurant team during busy service periods, fostering a collaborative and positive work environment
• Train and develop crew members, focusing on skill improvement and career growth
• Proactively enhance guest experience through attentive service and prompt issue resolution
• Support inventory management, ensuring optimal stock levels and minimising waste
• Assist in financial management tasks, including cash handling and basic budgeting
• Ensure compliance with food safety and hygiene regulations, maintaining a clean and safe dining environment
• Collaborate with the Restaurant Manager to implement new initiatives and improve operational efficiency
• Handle customer feedback and complaints professionally, striving for high customer satisfaction
• Assist in creating staff rotas and managing shift schedules
• Contribute to menu planning and special promotions, considering local preferences and seasonal availability

Qualifications

• Proven experience leading a team within a busy, high-volume hospitality environment
• Demonstrated ability to deliver exceptional customer service
• Exceptional communication and interpersonal skills
• Passion for inspiring, leading, and developing team members
• Strong knowledge of food safety and hygiene regulations, including familiarity with local standards
• Proficiency in restaurant management software and point-of-sale systems
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Excellent problem-solving and decision-making skills
• Basic financial management and budgeting abilities
• Adaptability to work in a fast-paced, dynamic environment
• Strong organisational skills with the ability to multitask effectively
• Familiarity with local food culture and dining preferences in Stuart Park and surrounding areas