Assistant Retail Manager - Fountain Gate / Narre Warren

About the Role

Reporting to the Retail Manager at our Fountain Gate store, the Assistant Retail Manager is responsible for leading our Retail Operations Team. The Operations team is responsible for ensuring our Savers customers and donors receive exceptional customer service.

A typical day might include:

• Overseeing the day-to-day functions of the sales floor in a big box environment
• On a shift, providing leadership and supervision to a team of up to 12 team members
• Proactively identifying opportunities to enhance efficiencies and apply creative thinking to increase store sales and profits
• Leading by example and role-modelling outstanding customer service by meeting and engaging with our wonderful customers and donors
• Welcoming and training new team members into our business, supporting them to succeed and grow in their roles.

About You

To ensure you can hit the ground running, you will have a mix of the following:

• Availability for full time hours on a roster from Monday to Sunday on a flexible rotating roster
• Experience in a fast-paced environment – you might have worked in retail, production, warehousing, hospitality, or other customer-focused industries
• Strong communication and coaching skills – you know how to empower and inspire your team to achieve their goals
• Impact driven – you want to make an impact on your team and your community
• Customer focused – we make service count, so you will need to be passionate about providing an exceptional experience at every interaction with our valued customers and donors
• Eager to learn – you are always looking to find a better way, adapt and improve
• Do the right thing – you are passionate about standing up for what’s right and doing what you say you will
• Celebrate uniqueness – we are made up of people from many different backgrounds, so you recognize that we all have something special to contribute.

About our Business

Since our humble thrift shop beginnings, we’ve come a long way in the secondhand space. We’ve grown from a single shop to a global reuse champion! Every day at Savers, we proudly embrace our purpose to Champion Reuse. Creative, meaningful, dynamic, and fun–we’re a big little company that makes an impact in real ways, every day. How we do it, and the people that we do it with, matters a great deal.

We are a team of thrifters, always searching for the unique and one-of-a-kinds. With training, career development, and bonus opportunities, our team is a great one. You’ll positively impact Team Members, Customers, Donors, Your Community, and the Environment. If you are looking for a fulfilling place to work, with opportunities to grow, quarterly bonuses, and discounts across a range of retailers, travel and attractions, we want to meet you!

Apply now!