MELBOURNE, VIC, 3000, AU
Job details
Work flexibility: Hybrid
Req ID: R523690
Employee type: Full Time
Job category: Customer Services
Travel: 50%
Relocation: No
Related content
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
At Stryker, we don’t just build medical technology – we empower people to make healthcare better.
We’re looking for a passionate, people-first leader to join our Field Service team as an Associate Manager, overseeing a high-performing group of Engineers across Victoria, South Australia, and Tasmania. This is your opportunity to lead a team that directly impacts patient outcomes and hospital performance – not through products, but through exceptional service and strong relationships.
What You’ll Do
- Lead from the front – coach, support, and inspire a team of 8–10 Field Service Engineers to deliver standout service and teamwork.
- Build a high-trust, high-performance culture where collaboration, accountability, and recognition are the norm.
- Develop talent – have meaningful, regular conversations with your team that focus on growth, motivation, and performance.
- Be present – regularly travel to connect with your team and customers in person, ensuring they feel seen, heard, and supported.
- Partner cross-functionally – work closely with sales, operations, and customer teams to ensure seamless service delivery.
Who You Are
- A people leader at heart – you've led and developed teams (ideally for 3+ years), and it shows in how you build culture, develop talent, and bring people together around a d goal.
- Industry background? Not a deal-breaker. We’re less concerned with what field you’ve worked in, and more interested in how you lead. If you’ve led remote, customer-facing, or service-oriented teams—even better.
- Structured, yet flexible – you bring clarity to chaos, create smart systems, and guide your team through change with calm confidence.
- Performance-minded – you know how to keep a team focused and aligned, using data and feedback to lift performance in a supportive, motivating way.
- A connector – you thrive on building relationships, whether it’s with your team, customers, or stakeholders. You listen, you care, and you follow through.
Why Join Us?
- Make a difference that matters – be part of a team that supports life-changing medical technologies behind the scenes.
- Join a people-first culture – fun, supportive, and united by our d purpose.
- Grow your career – access ongoing development, meaningful stretch opportunities, and leadership support.
- Experience variety – no two days are the same, and travel gives you a front-row seat to your team’s impact.
- Enjoy real benefits – from day one, with wellness, financial, and lifestyle perks designed to support you in and out of work.
At Stryker, leadership is more than a title – it’s how you show up. If you’re ready to energize, elevate, and empower a team doing meaningful work, we want to hear from you.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
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