At-Scale Partner Success Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Job Title: At Scale Partner Success Manager

Location: Sydney 

About the Role: We are seeking an At Scale Partner Success Manager to support and enable a portfolio of approximately 300 partners. The book of business is a combination of high tier partners with smaller books of business and lower tier partners with large books of business and high potential. This role is designed to drive partner success at scale, ensuring that our partners can effectively support their customers, increase adoption of our products, and grow within our partner program.

The ideal candidate is highly organized, data-driven, and skilled in managing partner success motions through automation and programmatic initiatives, as well as quickly building trust and supporting partners on calls to drive outcomes for their end customers. They will play a pivotal role in identifying partner enablement gaps and supporting partners in finding the right resources to leverage best practices as well as uncovering potential cross-sell opportunities, and helping partners grow with Klaviyo in the partner program. 

Key Responsibilities:

• Scaled Partner Engagement: Implement and execute a programmatic approach to partner success, leveraging tools, automation, and targeted campaigns to manage a high volume of partners efficiently.
• Strategic Product Adoption: Educate partners on key product features, best practices, and use cases to drive product adoption and long-term customer success.
• Risk Identification & Mitigation: Proactively identify signs of partner or customer churn risk and deploy data-driven interventions to mitigate loss.
• Cross-Sell & Growth Opportunities: Analyze partner and customer data to identify cross-sell opportunities and help partners grow their revenue streams.
• Partner Tier Advancement: Support partners in moving up the partner program tiers by providing guidance on certification, revenue growth, and engagement best practices.
• Automated & Digital Success Motions: Develop and optimize automated success plays, email sequences, webinars, and content to support partner engagement at scale.
• Performance Analytics & Reporting: Track partner engagement, product adoption, and business outcomes using data insights to inform success strategies.
• Collaboration & Advocacy: Work cross-functionally with sales, marketing, product, and customer success teams to align efforts and ensure seamless partner experiences.

What You Bring:

• Experience: 2+ years in partner success, customer success or similar role in Marketing Technology
• Scale Management: Experience managing a large portfolio of partners/customers using automation and digital engagement strategies.
• Analytical Mindset: Ability to interpret data, recognize trends, and implement insights-driven partner success motions.
• Technology Proficiency: Familiarity with CRM (Salesforce, HubSpot, or similar), partner portals, and automation tools (Gainsight, ChurnZero, or similar).
• Strong Communication: Excellent written and verbal communication skills, with the ability to craft compelling digital content and deliver engaging webinars.
• Problem-Solving Skills: A proactive approach to identifying challenges and implementing scalable solutions.
• Growth-Oriented: Passion for helping partners grow their businesses and achieve long-term success.

Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards - Global Benefits to find out more about our Total Rewards package.

Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.