Department: AR Branch Network
Division: Australia Retail
Location: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Banking Consultant in our Retail Banking, you’ll play a key role in helping to delivering outstanding customer service. This role is that are based mainly in branches, providing customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. They will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent, Full time
Role Location: 230 Swanston Street, Melbourne VIC 3000
What will your day look like?
As a Banking Consultant, you will have the opportunity to:
- Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
- Actively participate in and support bank programs and initiatives,
- Take responsibility to ‘know your customer’ from a risk perspective, and
- Ensure compliance with ANZ and branch policies and procedures.
To grow and be successful in this role, you will ideally bring the following:
- Exceptional customer focus - retail experience is an advantage,
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
- Ability to multi-task and highly adaptable to change and ambiguity,
- Willingness to work in a collaborative team environment,
- Sound understanding of compliance, and
- Excellent communication and interpersonal skills.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
. You can apply for this role by visiting ANZ Careers and searching for reference number 97849 .
Your Career at ANZ
Our purpose is to shape a world where people and communities thrive. That's why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. ANZ is committed to helping you do this by providing you with the support, tools and resources you need to take the next big step in your career, towards even bigger things in the future.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
Please refer to this link to read about recruitment and mobility principles between Suncorp Bank and ANZ.
Job Posting End Date
10/06/2025 , 11.59pm, (Melbourne Australia)
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