Novotel Perth Langley is part of the Accor Hotels network and is located in close proximity to the Perth CBD with sensational views of the Swan River. The hotel has 256 guest rooms and operates the full suite of Food & Beverage products including all day dining, room service, conferencing and Perth’s Original Irish Pub.
Job Description
Are you born for the Hospitality Industry and enjoy going above and beyond to ensure our reputation for outstanding service is upheld? We are currently looking for our next superstar to join us as our full time Banquet Team Supervisor reporting in directly to the F&B Operations Manager.
To be a part of the team you will have a passion for providing quality customer service that sees our guests coming back again and again. Importantly, you will have excellent communication skills, a positive and enthusiastic attitude, and a commitment to providing excellent coffee, cocktails, food and service!
The initial focus of the role will be to supervisor operations associated with quarantine food service however, in the future we envisage this role will oversee other hotel outlets such as Banqueting, as required.
Your duties will include but not limited to:
- The efficient running of the food and beverage service function to both meet and exceed customer needs and expectations.
- Supervising and leading the team of food and beverage attendants in all areas such as; operations, employee engagement and training & development etc.
- Catering to the needs of all VIP and regular guests to ensure requests and needs are met.
- Setting up systems to protect and maintain control of service equipment and carrying out regular stock takes.
- Liaising with relevant departments with regards to food & beverage distribution e.g. Kitchen.
- Attending to operational problems and needs promptly, including customer complaints, enquiries and requests.
- Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and house management policies.
- Maintain currency of RSA certification, amendments and updates and adhere to RSA principles.
Qualifications
What we’re looking for:
- Passion for food & beverage service and guest engagement - always seeking to find the YES in every situation.
- Strong leadership skills and previous experience in leading a team within the hospitality industry.
- Strong sales approach and passion for driving and generating business.
- Excellent communication skills; including both verbal and written.
- High attention to detail and accuracy.
- Holding an Approved Manager licence would be advantageous.
In return for your energy, hard work and sense of humour we offer an industry competitive hourly rate as well as great worldwide hotel benefits and the opportunity for career progression to larger hotels within the AccorHotels suite.
Every person has a story and we want to hear yours so if this is the role for you, apply now!
