Company Description
BETTER BEGINS HERE
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
Crown Towers Perth is seeking a dynamic and experienced leader to take on the role of Bell Services Manager. This pivotal position oversees the Bell Services department, including the Bell Desk, Driveway, and Valet Parking operations.
In this role, you will be responsible for ensuring efficient running of the Bell Services department which encompasses Bell Desk, Driveway and Valet Parking across Crown Towers. The Bell Services Manager will ensure the team provides a quality customer service experience through providing a warm welcome, smooth delivery of guest luggage, parking of guest cars and driveway management.
Key Responsibilities
- Oversee daily operations of Bell Desk, Driveway, and Valet Parking to ensure smooth and efficient service delivery
- Lead and develop a high-performing team through coaching, feedback, and training
- Monitor traffic flow and implement strategies to avoid congestion
- Maintain Crown’s presentation standards and ensure service excellence from arrival to departure
- Develop and implement standard operating procedures (SOPs) to enhance operational efficiency
- Foster a culture of safety, equity, and diversity in line with Crown’s policies
About you
You’ll bring the following:
- Experience in a busy customer service environment (five-star preferred).
- Previous hotel operational experience.
- Proven ability to multi-task while remaining professional and calm under pressure.
- Strong communication and time management skills.
- Demonstrated leadership and people management capabilities
Additional Information
To be successful in this role, you will ideally have:
- A qualification in Hotel Management or Business
- A valid manual driver’s license
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
