The Royal Australasian College of Surgeons (RACS) is the leading advocate for surgical standards, professionalism and surgical education in Australia and Aotearoa New Zealand. The College is a not-for-profit organisation that represents more than 8600 surgeons and 1300 surgical trainees and Specialist International Medical Graduates.
RACS also supports healthcare and surgical education in the Asia-Pacific region and is a substantial funder of surgical research. There are nine surgical specialties in Australasia being: Cardiothoracic Surgery, General Surgery, Neurosurgery, Orthopaedic Surgery, Otolaryngology Head and Neck Surgery, Paediatric Surgery, Plastic and Reconstructive Surgery, Urology and Vascular Surgery.
About the Role
You will be the strategic driver behind optimising end-to-end business processes across your portfolio. Reporting to the Chief Operations and Partnerships Officer, you’ll work closely with executives, subject matter experts, and technology partners to ensure processes are efficient, scalable, and aligned with our broader corporate strategy.
In this influential role, you’ll own and maintain business capability maps, lead business case development, manage operational applications, and guide cross-portfolio collaboration. Your work will have a direct impact on enhancing service delivery and stakeholder experience across the College.
Key Responsibilities
• Own and maintain business capability maps (L0–L3) within the portfolio.
• Document and improve ‘as-is’ business processes to enhance efficiency.
• Lead RFIs and RFPs alongside IT to identify and implement the right tech solutions.
• Collaborate across teams to align operations with strategy and prevent inefficiencies.
• Develop business roadmaps, standardised KPIs, and performance reporting.
• Support change management, training, and adoption of new systems and processes.
• Work with IT and project teams to manage risk and ensure sustainable improvements.
About You
You will be a collaborative problem-solver with strong analytical skills and a passion for operational excellence. You bring a balance of strategic thinking and hands-on execution, with the ability to influence at all levels of the organisation.
Essential Skills & Experience
• Proven experience in business process ownership or optimisation.
• Strong communication and stakeholder engagement skills.
• Proficiency in capability mapping, process design, and ROI analysis.
• Experience aligning business processes with technology solutions.
• Demonstrated ability to lead change and deliver measurable outcomes.
This role is fixed term for 2 years.
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Benefits
At our organisation, we are proud to have a positive impact on improving health outcomes in the community. Our people are especially important to us, we treat everyone fairly and are mindful of our colleagues and their wellbeing. Working at RACS, you will thrive in our environment where we recognise that we are all one team. Our employees are at their best when they have balance in their lives, so by joining our team you will have:
• flexibility to combine working from home with time spent in the office
• RACS Professional Development Framework (Grow at RACS)
• access to a wellbeing app
• annual wellbeing reimbursement
• additional, gifted leave at the end of the year
• access to online learning portal THRIVE with a catalogue of 89,000+ courses
• access to an Employee Assistance Program which includes counselling for personal and work-related issues, support for family members, legal support, career development and planning, nutrition & lifestyle advice as well as financial counselling
We genuinely care about our employees’ health and wellbeing and encourage our people to bring their whole selves to work.
How to apply?
To apply for this role please submit your application by clicking on the “Apply Now’ button to submit a cover letter and resume.
Please note we will be reviewing applications as they come in.
Enquiries can be directed to [email protected] however, applications emailed to this address will not be accepted.
RACS is committed to supporting diversity and inclusion in our workforce. The Royal Australasian College of Surgeons (RACS) recognises Aboriginal and Torres Strait Island people as the traditional landowners of Australia and Māori as the tangatawhenua (people of the land) of Aotearoa New Zealand. We are committed to creating employment opportunities for Aboriginal and Torres Strait Islanders and Māori and building an environment that is inclusive, culturally safe and appropriate.
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