Care Team Leader

We have an exciting opportunity for a Care Team Leader to join our team on a permanent, full time basis. Whilst reporting directly to the Community Manager, this Peel based role will see you support and mentor a team of up to 30 direct care staff, to provide quality care to our clients in the South West Metro region. Covering and travelling to suburbs north of Rockingham, including suburbs (but not limited to) such as Alfred Cove, Ardross, Bull Creek, Leeming, Yangebup, Coogee, Fremantle, Bertram, Kwinana, Wandi, Wellard

Working days and hours for this role will be Monday to Friday 7am - 3pm.
We require you to have good knowledge of our funding streams
This role requires travel within the community and can have an optional salary packaged vehicle included

• Lead and manage employees to ensure best practice is followed and compliant with required policies and procedures.
• Manage and document employee performance issues.
• Lead and promote safe work culture to reduce safety incidents and loss time injury.
• Maintain inclusive and effective communication with the team to ensure employees are aware of pertinent information
• Ensure new employees have been provided with adequate knowledge of their role and responsibilities
• Manage and authorise weekly/fortnightly timesheets
• Respond to employee and client queries to ensure consistent and effective outcomes for the service delivery
• Allocate suitable resources and implement support plans to ensure quality care is delivered
• Document, report and action hazards and incidents to ensure safe work procedures are followed
• Ensure the integrity of client documents and reports are correct, maintained and delivered

• An understanding of health care within a community environment.
• Demonstrated experience in leading a team to achieve outcomes.
• Well-developed communication and interpersonal skills to develop effective relationships, promote services and resolve client/staff issues.
• Decision making and problem-solving skills to innovatively manage the provision of service delivery.
• A demonstrated empathetic and flexible approach to manage the sensitivities of client and employee issues.
• Time management and organisational skills to effectively plan and prioritise work tasks.
• Knowledge of service provision, allocation and compliance with contractual obligations.
• Knowledge of manual handling principles with the ability to train others.
• A Certificate III in Community Support Services is desirable OR minimum two years industry experience and a willingness to obtain Cert 3.

• Professional Development supported & Study Leave supported
• Internal referral rewards - refer a friend or family member receive a $250 e-voucher
• Salary packaged vehicle options
• Opportunity to purchase extra leave
• Comprehensive orientation programme
• Devices and consumables provided to assist you in delivering care (including laptop and smart phone)
• Subsidised gym membership - $15 per week to access hundreds of different fitness venues
• Health insurance programmes - 12% discount with HBF
• Social club discounts - cheaper tickets to cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more *providers subject to change
• Mental health support - up to 3 free sessions with a degree-qualified psychologist per year