Cargo Customer Engagement Manager

Cargo Customer Engagement Manager

Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

About Virgin Australia Cargo

Virgin Australia Cargo is a dynamic part of the Virgin Australia Group, delivering reliable and flexible freight solutions across the country. We proudly serve major cargo distributors, corporate clients, and individual customers—with services ranging from general freight to the safe transportation of live animals. With access to specialist cargo terminals at all major Australian airports, we’re equipped to meet a wide variety of shipping needs, ensuring every item is handled with care and precision.

What you’ll be doing:

The Cargo Customer Engagement Manager plays a vital part in how we connect with our national cargo clients by leading initiatives that boost engagement, ensure compliance, and deliver outstanding service across our sales operations.

In this role, you’ll:

• Drive customer engagement through innovative product offerings and tailored solutions.
• Manage a portfolio of national accounts, building strong relationships and delivering value.
• Oversee governance and compliance to maintain operational excellence.

This is a great opportunity for someone who enjoys building meaningful partnerships, thrives on strategic thinking, and wants to make a real impact in a fast paced, customer focused environment.

You’ll be great in this role if you:

• Have extensive knowledge of air freight and cargo operations
• Bring experience in revenue management and commercial sales environments
• Understand business development and sales best practices
• Excel in interpersonal communication and relationship management
• Are confident in stakeholder engagement across internal and external networks
• Possess strong analytical and reporting capabilities
• Communicate clearly and effectively, both in writing and verbally
• Are highly organised with strong planning skills
• Thrive on solving problems with practical, customer-focused solutions
• Are proficient in Microsoft Excel and familiar with revenue reporting tools (desirable)
• Have working knowledge of iCargo software (desirable)
• Understand cargo operations including sales, market trends, pricing, and industry best practices (desirable)
• Are familiar with the cargo (freight) industry, including product types and customer expectations (desirable)

What you’ll get from us

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you.