Casual Medical Receptionist

We are an Integrative Medicine General Practice seeking an experienced medical receptionist to join our friendly and supportive team on a casual basis. As a casual medical receptionist, a willingness to work evenings and Saturdays is required; along with the ability to work varying days (must be available Tuesdays and Thursdays), and shifts/hours throughout the week, averaging 12 hours per week.

Reporting to the Practice Manager, you will be responsible for all reception duties including:

· Acting as the first point of contact to patients, greeting them on arrival and accurately processing relevant paperwork

· Answering telephone calls and responding to enquiries

· Scheduling appointments

· Entering and processing patient billing

· Reconciling daily banking

· Scanning and document management

· Maintaining confidential patient information and records

· Liaising with medical professionals, pathology services, couriers, and other medical suppliers

· Ad hoc administrative tasks

· Maintenance and general cleaning of reception area, consulting rooms, and amenity areas

· Autoclaving and maintaining medical instruments

· Adhering to Practice protocols, policies, and procedures

Skills & Experience:

· Prior experience in a healthcare reception role, ideally in a general practice setting

· High level of computer literacy including working knowledge of Microsoft Windows Operating System and Microsoft Office (Outlook, Word, and Excel)

· Ability to communicate with clarity both verbally (face-to-face and telephone) and written

· A strong understanding of customer service principles with an ability to appropriately apply these to a healthcare setting

· Ability to work under pressure and respond to fluctuating workflow

· Proven multi-tasking and problem-solving skills whilst maintaining critical attention to detail in a fast-paced environment

· Efficient time management skills and ability to carefully plan and prioritise tasks

· Ability to work both independently with minimal supervision and also collaboratively within a small team

· Ability to follow direction; accept feedback, learn new tasks, and adapt to change. Strong written and verbal communication skills

The successful applicant must be reliable, possess a strong work ethic and be flexible with hours of work.

Current CPR certificate required.

Must have had a minimum of two Covid-19 vaccinations.

Please provide a cover letter, addressed to the "Practice Manager".

You must have the right to live and work in Australia.

Only short-listed candidates will be contacted.

All applications will be kept in strict confidence.

Job Type: Casual

Pay: $31.09 per hour

Schedule:

• Afternoon shift
• Monday to Friday
• Morning shift
• Weekend availability

Experience:

• Reception/Administration: 1 year (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person