At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.
We are seeking an experienced change manager to support delivery of strategic initiatives within our Business Technology and Programs Department.
This is a full time, permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at our Blackburn North office in line with our hybrid working model.
About the role
Reporting to the Director, Operational Programs responsibilities of this position include, but are not limited to:
- Assessing the magnitude and impact of change, and the change readiness of the operational and business initiatives by conducting thorough methodological investigations and impact assessments for stakeholders
- Understand strategic deliverables and develop and implement structured change management strategies and methodologies, tailored to AV, to facilitate and promote necessary, and culturally appropriate, changes
- Deliver business change improvement initiatives in line with the endorsed program, change and improvement management methodology and AV's change management framework to link adoption of change to successful outcomes
- Coach and mentor program peers on change resistance, sound change approaches and change models that help facilitate the implementation and acceptance of new ideas, systems and practices in the workplace
- Perform quantitative assessments of key milestones, change success and change adoption, and track and report issues and risks to the relevant stakeholder
About you
To be considered for this position you will possess a postgraduate degree or relevant industry certification (or progress toward) in organisational change, human resources, organisational psychology, professional change management certification e.g. Prosci or equivalent with high level relevant experience, or an equivalent combination of training and sound experience. Other requirements include:
- Demonstrated experience in supporting wide and complex organisational transformation, in the context of being part of a project team responsible for managing a change program with multiple initiatives across business processes, systems, digital transformation and cultural shifts
- Practical experience on at least one implementation team for a complex and enterprise-wide system or similar significant transformation project that spans technology, service, process and people with a demonstrated record of achievement in planning and managing the development, implementation and delivery of change within tight timeframes
- Experience and knowledge of change management principles, methodologies and tools including stakeholder analysis/assessment/IAP2, Change Management Plans, impact assessments, change readiness, learning needs analysis, learning plans, business processes, change evaluation/surveys, and transition planning
- Understanding and application of ADCAR or similar Change Journey methodologies would be valuable
Please see the position description for a full list of position responsibilities and key selection criteria.
Working at Ambulance Victoria
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!
Important information
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.
This position is classified AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.
The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.
How to apply
When applying, candidates are required to upload a cover letter & a current resume and answer the following:
- What is your experience in leading wide and complex organisational transformation, in the context of being part of the project team responsible for managing a change program with multiple initiatives across business processes, systems, digital transformation and cultural shifts?
- What is your experience and knowledge of change management principles, methodologies and tools including stakeholder analysis/assessment/IAP2, Change Management Plans, impact assessments, change readiness, learning needs analysis, learning plans, business processes, change evaluation/surveys, and transition planning?
Please note: Responses are limited to 500 words each and a separate document responding to the key selection criteria is not required.
Applications must be submitted by 11.59pm AEST on Sunday 24 August 2025. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.
For further information, please refer to `Applying for a position with Ambulance Victoria`. For any further queries please contact recruitment via [email protected] or 03 9840 3653.
At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at [email protected] and a member of our Recruitment & Selection team will be in touch.
