City FM Australia is a leading facilities management company delivering safe, reliable, and sustainable outcomes for our partners. Guided by our values—Can Do, One Team, Think Safe, Working in Partnership, and Lead the Way—we support our services with innovative IT solutions to drive efficiency and continuous improvement. Join us to lead meaningful change in a collaborative, people-first environment.
Are you a change leader ready to make a real impact?
We are on a mission to drive effectiveness and growth through transformative change. We're looking for a dynamic Change Manager passionate about making a difference and guiding organisations through large-scale transformation, particularly in complex environments to lead the implementation of Microsoft Dynamics 365 ensuring a culture of adaptability, engagement, and continuous improvement across the organisation.
About the Role
This 2-year fixed-term leadership role involves coordinating and executing change management across a portfolio of the business to support the successful implementation of Microsoft D365. You’ll engage stakeholders at all levels from team members to executives, develop change strategies, and enable its successful adoption.
To be successful you will be:
- An entrepreneurial thinker with a strong HR or people-focused background.
- Confident, strategic, and decisive, with the ability to influence across all organisational levels.
- Experienced in complex, fast-paced environments and confident leading transformation in sectors such as facility management, retail or large-scale service industries.
- A natural leader who inspires and motivates teams, while staying grounded in data, communication, and structured change practices.
- Lead Change Delivery: Drive key change initiatives across technology and functional areas, including the end-to-end rollout of Microsoft Dynamics 365.
- Craft and Execute Change Strategies: Develop innovative change plans that include communication, training, and stakeholder engagement.
- Engage Stakeholders: Build strong, trust-based relationships across all business levels.
- Analyse Impact & Readiness: Conduct impact and readiness assessments, risk analyses, and support change mitigation strategies.
- Training & Communication: Create compelling training programs and communication strategies to drive adoption and reduce resistance.
- Foster Improvement Culture: Promote continuous improvement by identifying and acting on opportunities for process enhancement.
- Lead and Mentor: Provide leadership and foster a high-performance, collaborative team culture.
- 5+ years’ experience in change management, with a proven track record of delivering large-scale transformation in complex environments.
- Experience in leading ERP implementations required. Field Service, Customer Service and Finance Applications implementation in Microsoft Dynamics 365 desirable
- Bachelor’s degree in Business, HR, IT or related field (Master’s desirable).
- Change management certification (e.g. Prosci, APMG, ACMP, Agile/PRINCE2).
- Exceptional interpersonal, communication and stakeholder engagement skills.
- Strong analytical and problem-solving capabilities.
- Familiarity with Agile practices and tools such as Azure DevOps.
- Proven leadership skills, especially in guiding cross-functional teams.
- Hybrid Working Model: Enjoy flexibility with 3 days in the office and 2 days working from home, supporting excellent work-life balance.
- Inspiring Workspace: Bright, contemporary office designed for comfort and teamwork.
- Convenient Amenities: Free parking to make your commute to work easy, also saving on public transport costs and parking fees.
- Wellness Focus: Annual flu vaccinations, Employee Assistance Program, complementary fruit supplied, discounted health insurance, and purchased leave options available for a healthier you.
- Recognition and Rewards: Celebrate achievements through our Reward and Recognition program, Service Awards and Annual Values Awards. A Rewards program available offering significant discounts on big brands and popular retailers.
Please apply by sending an updated resume and cover letter. Only short-listed candidates will be contacted by phone.
City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.
City does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to the City careers portal or to any City team members. City will not pay any placement fees relating to unsolicited resume referrals.
Report job
