Air Charter Service are the largest charter brokerage, operating in over 30 offices across the globe. We are a charter provider that goes the extra mile to ensure each and every one of our customers experience service beyond expectation.
We have an exciting, rare opportunity for a Flight Services Executive to join the team here in our Surbiton HQ. With customer service at the forefront of everything we do, this is a great opportunity for someone with previous experience working in a customer facing role to support the sales team in ensuring all private charters go off without a hitch!
Job Description
- Act as the liaison between brokers, airlines, clients, handling agents and suppliers
- Preparing preliminary briefings for handover by the broker, as well as full flight briefings in close coordination with airlines and clients
- Collaborate with suppliers to provide customer-specific branding (e.g., personalized headrest covers) and coordinate delivery details
- Overseeing flight departures and flight riding on board charters
- Accurate data entry, logging of flight times
- Report and maintain information about flight updates and issues
- Complete flight documents for confirmed charters
- Updating the customers and brokers on the progress of the flight when necessary
- Resolving problems when necessary in the pre-flight arrangements, during the flight itself and during any post-flight work that needs to be completed
- Support colleagues worldwide and assume tasks from other departments when necessary
Qualifications
- Previous experience working in a customer facing role is essential
- Aviation or airport experience is desired
- Fluency in a second language is desirable
- Eligible to frequently travel, often at late notice
- Deliver high quality of service
- Exceptional communication skills and phone etiquette
- Ability to meet deadlines and problem solving skills
- Ambition, drive and self-motivation
- Friendly, personable and empathetic
- A hard-working team player
Additional Information
WHAT IS IN IT FOR YOU
- 22 days holiday per year which increases with length of service
- Private healthcare and pension
- Career development opportunities
- A friendly fun and very exciting environment enhanced with regular company-funded social events such as Friday night drinks and seasonal parties
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Diversity and Inclusion
Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.
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