Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a dedicated and driven Concierge to join the Western Sydney Convention Centre and Hotel!
THE PRODUCT
- Pullman Sydney Penrith is a 5-star hotel, part of the Accor group and the Panthers Precinct
- Located within the Western Sydney Convention Centre (WSCC) precinct, creating a premium destination for business and leisure.
- Integrated offering that includes hotel, convention centre, and access to Panthers Club facilities.
THE BENEFITS
- Inclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity.
- Competitive Remuneration Package.
- Training and Development with Global Career Opportunities and access to Accor’s Registered Training Organisation.
- Team Discounts across Accor’s 5,000+ hotels and partnering businesses. Food & Beverage discounts at Panthers Group Venues.
- Onsite Complimentary Car Parking
THE ROLE
Lead and supervise the Concierge team, ensuring operational excellence and luxury service.
Provide personalized guest service, acting as a trusted local expert.
Assist with luggage handling, room escorting, and delivery of VIP amenities.
Promote and facilitate guest sign-ups for ALL Accor loyalty and Panthers Club membership.
Serve as the connection point between the Hotel, WSCC, and Panthers Precinct.
Ensure smooth guest transportation and logistics, including airport transfers.
Maintain front and back-office systems, ensure procedural compliance, and contribute to operational efficiency.
Support WH&S policies, staff inductions, and uphold hotel safety and service standards.
Drive team communication, training, and a culture of excellence aligned with the Heartist Philosophy
THE CRITERIA
Previous experience in a Concierge or front office leadership role within a luxury hotel.
Strong local area knowledge (Penrith and Western Sydney).
Proven ability to lead, train, and motivate a team.
Professional presentation and outstanding interpersonal skills.
High level of guest service focus, especially for VIP and high-profile guests.
Proficiency in hotel systems, guest services, and operations management.
Commitment to WH&S, confidentiality, and adherence to Accor brand standards.
Availability to work a flexible roster, including weekends and public holidays.
THE APPLICATION
If this sounds like the opportunity for you, please apply now!
