At Marsh we have a fantastic opportunity for an individual keen to begin their career within our leading workers compensation self-insurance team in Adelaide. You will gain industry leading training and guidance in the management of end-to-end workers compensation claims management, where the law and medical science intersect on a daily basis for our 500 annual participants.
Prior experience is not necessary; however, this role will suit those who are self-motivated, with a high attention detail and past experience in a customer-facing role.
If you are keen to take the next step in your career and learn comprehensive case management skills in a supportive environment, we want to hear from you!
This is a hybrid role that has a requirement of working at least three days a week in the office.
We will count on you to:
- Assist in providing timely services to injured workers and Members.
- Assist in the delivery of proactive claims liability review, determination and advisory services that enables the early return to work and mitigation of lost time injuries from start to end of claim.
- Assist in the implementation of early intervention and engagement strategies.
- Participate in medical case conferences, as required.
- Work closely with the Team Leader, Senior Claims Consultants, Senior RTW Consultants and Risk & Safety Advisers.
- Undertake all duties in line with the Return to Work Act, Regulations and the Performance Standards for Self- Insurers.
What you need to have:
- Tertiary qualifications (or working towards) within allied health, nursing, psychology, business, HR/IR or law (desirable but not a necessity)
- Previous experience within insurance claims management, or customer call centre operations is highly advantageous although not mandatory
- Good problem-solving skills
- A high attention to detail and spotting errors
- Strong customer service skills
- Strong relationship building skills
- Ability to work autonomously as well as a part of a close-knit team.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
