Client Services Officer - Civil Law

Join NAAJA as a Client Services Officer!

Location: Positions available in Darwin and Katherine

Full-time

Applications reviewed as received

Do you want a job that makes a difference every single day? NAAJA is on the lookout for a passionate and proactive Client Services Officer (CSO) to join our Civil Law team.

You’ll be the crucial link between Aboriginal clients and our legal services—helping people navigate challenging legal systems in areas like child protection, police accountability, and victims of crime assistance. This is not your average admin job. It’s people-first, community-driven work that takes you to some of the most unique and culturally significant places in the Territory.

Why NAAJA?

At the North Australian Aboriginal Justice Agency (NAAJA), we deliver life-changing legal and justice services across the NT. With offices in Darwin, Palmerston, Katherine, Tennant Creek, and Alice Springs, we’re a national leader in Aboriginal legal support—and proud of it!

Perks that matter:

Salary packaging up to $18,450 tax-free

Annual airfare allowance + relocation assistance

6 weeks annual leave + 3 weeks personal leave

Travel to remote communities—expenses covered

What You’ll Do:

Support Aboriginal clients to engage with civil lawyers in a culturally safe, respectful way

Organise and attend remote legal clinics—managing travel, bookings, schedules, and logistics

Keep accurate records and update client data in our management systems

Assist the Civil Law team with legal document preparation and admin support

Provide phone and in-person client support that’s sensitive, responsive, and professional

What We’re Looking For (selection criteria):

• Experience working respectfully with Aboriginal people
• A passion for client service and social justice
• Clear and culturally appropriate communication skills
• Strong admin and computer skills
• Ability to work independently and meet deadlines
• A team player who thrives in a fast-paced, meaningful role

Other essentials:

• Willingness to travel and stay overnight in remote communities
• Working with Children Clearance (Ochre Card)
• Current C Class Driver’s Licence

How to Apply:

To apply, send us your resume and a cover letter addressing the selection criteria.

Don’t wait—applications are reviewed as they come in.

Be part of something bigger. Help us deliver justice, empower communities, and create real change.