We are currently seeking new Clip 'n Climb Instructors/Customer Service Team Members that are enthusiastic, dynamic, mature minded team players to join our awesome team. Ongoing employment opportunities will be available for those that demonstrate the right positive work attitude, commitment to the venue and service excellence throughout the employment period.
Activate by Hardrock is an indoor climbing and activity centre, located in Heatherton. Our activities include a selection of over 30 fun and engaging climbs, the Leap of Faith and Vertical drop Slide and 85+ meters of ultra-realistic caving tunnels.
We are dedicated to developing a strong team culture and a supportive working environment. We offer competitive pay, flexible working hours and on-going training opportunities.
As a Clip 'n Climb Instructor at ACTIVATE, your responsibilities will include:
- greeting new customers
- facilitating safety instructions
- supervising patrons and the coordination of centre operations within your rostered area of responsibility.
Our Clip 'n Climb Instructors are experts at keeping our venues atmosphere fun, family friendly, safe and a positive customer experience at all times.
As a Clip 'n Climb Instructor you will be required to:
- Provide excellent customer service within the venue at all times
- Deliver safety instructions to new and/or repeating customers
- Carry out regular cleaning duties within the venue
- Provide Safety supervision and be able to deal with emergencies whilst working in the activity arena
- Host children’s birthday parties and turn over the party rooms before/after
The right candidate for our Clip 'n Climb Instructor roles will have:
- Ability to work in a team environment
- Excellent communication skills
- Outstanding customer service skills
- Strong focus, initiative and attention to detail
- A safety-first mindset with a sound awareness of safety standards
- A vibrant, engaging and energetic attitude with an ability to have fun
- A passion for working with both children and adults
- Good administration and organisation skills, with an ability to present themselves professionally
The right candidate must also:
- Be aged 18 or older
- Be available for an immediate start
- Be flexible and available to work a variety of shifts including weekends, occasional weekdays (daytime and evening shifts), school holidays and peak periods
- Obtain a working with children check
- Obtain and maintain a Level 2 First Aid Certification
Whats on offer
The successful candidate will be joining an energetic and motivated team, committed to delivering exceptional customer service. The right candidate will have the ability to grow and develop within our organisation. This role is a casual position and competitive remuneration will be offered consistent with your previous experience and in line with Award requirements.
We are not accepting inquiries from recruitment agencies at this time.
Job Type: Casual
Pay: $22.76 – $31.19 per hour
Expected hours: 4 – 10 per week
Benefits:
- Employee discount
Licence/Certification:
- Working with Children Check (Preferred)
- First Aid Certification (Preferred)
Work Authorisation:
- Australia (Required)
Work Location: In person
Application Deadline: 03/08/2025
Expected Start Date: 11/08/2025
