Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for an experienced individual to join our team as a Cloud and AI Solution Architect (CSA), specializing in Azure Data, Analytics & AI technologies to accelerate our customers’ transformation on Microsoft Azure. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, and operational health engagements. You will help our customers architect and deploy first class cloud infrastructure solutions in Azure and to be AI Ready by applying scalable best practices in the cloud leveraging principles from the Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF).
Azure is the most comprehensive, innovative, and flexible cloud platform today providing you with the technical platform and opportunity to work with Australia's largest and most important public sector and commercial companies to drive customer cloud adoption for AI innovation and influence transformational customer change.
This role is flexible in that you can work up to 50% from home.
Responsibilities
Customer & Business Impact
- Deliver solutions aligned with Microsoft methodologies (e.g., VBDs, training, technical validation) to support customer operational readiness and business goals.
- Collaborate across Microsoft and customer/partner teams to drive satisfaction and successful solution deployment.
- Identify and mitigate blockers, manage risks, and ensure compliance with industry and Microsoft standards.
- Contribute to identifying opportunities for consumption and usage growth, especially in Enhanced Solutions, by aligning technical solutions with customer value.
Customer Engagement & Experience
- Support customer adoption of Microsoft-aligned solutions and contribute to defining conditions of success.
- Build relationships with technical decision-makers and help bridge communication with business stakeholders.
- Act as the voice of the customer by sharing insights and feedback to influence product development and improve customer experience.
- Address customer dissatisfaction and contribute to strategies that enhance value realisation and transformation acceleration.
Partner Collaboration
- Assist partners in developing scalable offerings and support initial customer implementations.
- Provide technical enablement and pre-sales support to unblock opportunities and grow solution utilisation.
- Initiate actions to address market opportunities and collaborate with internal stakeholders to support partner success.
Technical Leadership
- Identify gaps and contribute to improvements in products, processes, and methodologies.
- Demonstrate technical readiness and support team upskilling aligned with solution area and corporate priorities.
- Participate in virtual teams and community engagements to share insights and elevate Microsoft’s technical brand.
- Contribute to intellectual property development and scalable models, including emerging scenarios like AI and CoPilot.
Qualifications
Required / Minimum Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field
AND
2+ years of experience in one or more of the following areas: - Cloud/infrastructure technologies
- IT consulting or support
- Systems administration
- Network operations
- Software development or support
- Technology solutions
- Practice development
- Architecture
- Consulting
OR equivalent experience
Preferred Qualifications
- Bachelor’s degree in a relevant field AND 5+ years of experience in the areas listed above
OR
Master’s degree in a relevant field AND 3+ years of experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience - 2+ years of experience in a customer-facing role (internal or external)
- 2+ years of experience working on technical projects
- Technical certification in cloud platforms (e.g., Microsoft Azure, AWS, Google Cloud) or security
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
