Reporting to the Club Team Leader and Venue Manager, the successful applicant will greet, assist and serve customers across the bar and gaming areas of the venue. To be successful in this role, you must have exceptional communication skills as well as high levels of customer service and strong attention to detail.
Key responsibilities include:
- Demonstrating our core values - Exceptional Customer Service, Teamwork, Community Focus and Continuous Improvement
- Greeting all customers and projecting a positive, motivated and friendly image to guests and staff
- Assisting with all customer enquiries, or requests regarding products and services
- Providing efficient and accurate service of food & beverage items to customers in bar areas and/or functions
- Managing gaming services, as per the club standards
- Cash handling duties e.g. accurate reconciliation of floats
- Providing a hygienic environment by assisting in general cleaning duties to maintain an orderly and tidy venue
- Ability to demonstrate our core values; Trust & Integrity, Respect & Diversity, Exceptional Experiences, Continuous Improvement & Community
As someone with previous experience in the hospitality or a customer related industry, you will possess a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with customers and will have impeccable grooming, presentation and communication skills. You will have the skillset to work both independently and in a team environment, and have a flexible approach to a rotating roster.
The successful candidate must also have a strong knowledge of gaming and gaming laws, having previously demonstrated this in prior roles.
Essential Criteria:
- Experience working in a similar environment
- Previous experience in TAB or Keno and Gaming
- Must have RSA and RCG qualifications
- Commitment to a rotating roster across days, nights, weekends and public holidays
- Exceptional communication and customer service skills
- Efficient cash handling skills
- Knowledge of responsible service of alcoholic and non-alcoholic beverages
- Knowledge of responsible conduct of gaming
- Rights to work in Australia
- Career development - we love to promote internally and between clubs
- Above award renumeration
- Daily meal allowance to be used within our venues on food & beverages
- Parking - free and secure car parking
- Uniform provided & Rosters in advance
- Rewards & Recognition - you'll have access to generous rewards and recognition program
Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 200,000, employing over 600 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.
Bankstown Sports is a one-stop destination for all. Our venues include the Lady Banks Rooftop Bar and the Basement Brewhouse, along with diverse food offerings across Italian, Asian, and middle eastern cuisines, just to name a few. The Group operates six clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower.
About Us
As mentioned above, Bankstown Sports Bowls is one of the six clubs operated under Bankstown Sports Club. This means you will work at our community focused club with the opportunity to build rapport with our regular customers, whilst also having access to training and development directly with Bankstown Sports Club.
At Bankstown Bowls Club, we operate in a strong teamwork environment with a predominant community focus.
If you are a hospitality superstar ready to take the next step in your career, APPLY NOW!
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