Community Care Team Leader

Community Care Team Leader

Reference number: 10688

Closing date: 11pm, 16 July 2025

• Permanent full-time opportunity 
• Salary commencing at Council Band 6, $97,648.13 (Commensurate with experience) 
• Lead Council’s in home support team who are vital to the quality of life enjoyed by individuals and families within Moonee Valley and operate as part of a complex service system funded through Commonwealth, State and Local Government.

The Opportunity 

1. Working within Council’s Young, Inclusive and Ageing Communities, you will be responsible for leading a team of direct / community care staff to ensure the provision of high-quality home and community services in accordance with clients’ care plans and Commonwealth and State program guidelines 

This roles reports directly to the Coordinator-  In Home Support 

Key roles and responsibilities include: 

• Provide effective supervision of direct care staff, including annual performance plans, performance monitoring and management, professional development, training, recruitment, return to work, and other human resources / industrial matters
• Be onsite to provide supervision and support to direct / community care staff in residents homes for training purposes and during emergency situations.
• Work with rostering team to ensure the roster and duties of Direct Care Workers and Community Care Workers are in accordance with, but are not limited to, their minimum hour agreements, Moonee Valley Enterprise Agreement and Award requirements, corporate policies and relevant legislation 
• Ensure accurate and timely record keeping by ensuring comprehensive input of case notes, client files and databases, and keeping client data up to date 
• Work with Care Partners to undertake assessment of client concerns, complaints and/or compliments relating to the provision of service, including escalation to Coordinator Community Care (e.g. quality of work performed, WHS issues) to ensure a satisfactory outcome 
• Respond promptly to non-response and client incidents in accordance with relevant policy and procedures and escalate to Coordinator Community Care and Care Partner as required
• Consult where appropriate with the Coordinator Community Care and Care Partner, regarding the complex needs and service requirements of people who may be vulnerable or at risk
• Ensure that Direct Care Workers and Community Care Workers are fully informed of client needs and special requirements in accordance with their care plan
• Order, store and distribute PPE and uniforms
• Take part in the On-Call duty roster, coordinating client services and providing support to Direct Care staff after hours and on public holidays
• Consistent and constant monitoring and review of the Work Health and Safety of staff, their duties and tasks, regular reviewing of processes and risk assessments. 
• Comprehensive investigations in the reporting of staff and client incidents.
• Participate in the emergency relief efforts to support recovery during a municipal emergency/ event

You: 

• Degree or diploma qualifications in the allied health, management/leadership, community services or other relevant fields with demonstrated experience in Aged and Disability Services field or similar role; or a Certificate III in community services or other related field and substantial experience in Aged and Disability Services or similar role
• Extensive experience in staff resource management and supervision
• Demonstrated highly developed interpersonal skills and ability to respond to difficult situations appropriately
• Comprehensive knowledge of Commonwealth and State funded programs and the local service system that provides support and services to older people and people with disability
• Demonstrated understanding of the needs of older people, people with disability, their carers and people from diverse communities 

How to Apply

Applications must be submitted through our online system My Portal and should be in line with the Moonee Valley City Council Application Guide. Responses to the key selection criteria are required and should be attached within applications. Applications that do not meet these requirements may not be considered.

For further information, please view the Position Description or contact Maria Stornello, Coordinator In Home Support – [email protected] 

In line with the Council policy, Council positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status.

To supervise a team of direct / community care staff to ensure the provision of high-quality home and community services in accordance with clients’ care plans and Commonwealth and State program guidelines .

Degree or diploma qualifications in the allied health, management/leadership, community services or other relevant fields with demonstrated experience in Aged and Disability Services field or similar role; or a Certificate III in community services or other related field and substantial experience in Aged and Disability Services or similar role