About the Role:
We’re on the lookout for a dynamic Complaints Manager to lead the charge in championing exceptional consumer engagement across our organisation. This is your chance to make a real impact — managing inquiries, feedback, and complaints with empathy, precision, and professionalism. You’ll play a key role in protecting and elevating our reputation, building lasting trust with consumers, and reducing medico-legal risks through expert issue resolution and service improvement.
What You’ll Be Doing:
- Lead the capture, review, and resolution of consumer feedback — turning insights into action
- Build strong, genuine connections with consumers, referrers, staff, and radiologists
- Advise Executives, Partners, and clinical leaders on consumer issues, complaints, and trends
- Draft sharp, effective briefings to support swift, informed decision-making at the top
- Craft timely, values-driven responses that reflect our commitment to outstanding care
- Support media and reputational management through issue briefings when required
- Track, analyse, and improve our feedback processes — spotting trends and driving smarter, system-level improvements
- Play an active role in identifying and managing consumer-related risks
About You:
- Proven experience in managing medico-legal matters and clinical risk in a healthcare setting
- In-depth knowledge of consumer rights, privacy laws, and information management regulations
- A natural relationship-builder, with the ability to earn trust and credibility fast
- Sharp analytical skills — able to cut through complexity, develop smart solutions, and negotiate outcomes at the highest level
- Exceptional communication skills — clear, concise, and confident in every interaction
Benefits:
- Corporate discounts from 100+ retailers
- Novated care leasing & salary sacrifice for electronic products
- Corporate discounts for health insurance
- Medical imaging bulk billed for family members
- Well-being programs & expert counselling support for staff and direct family
- Recognition program to acknowledge years of service & staff bringing our values to life
- Plus, a range of other benefits e.g. uniform allowance, outstanding tea room supplies and social activities including an exceptional Christmas party
Why Benson Radiology?
At Benson Radiology, our values are at the heart of what we do. We’re committed to fostering an inclusive, supportive, and team-oriented culture where every employee can thrive. You'll be part of a forward-thinking workforce that’s dedicated to delivering excellence in patient care and professional service.
Ready to make a difference? Apply today and be part of a team that values integrity, teamwork, and personal excellence.
We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people.
