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This Claims Examiner role will be an ideal opportunity to develop your experience and expertise in Commercial Property, Energy and Specialty Insurance.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
To handle Property and Energy Line of Business (LOB) portfolio of claims from coverage enquiry through to quantum analysis, to timely and accurate resolution, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. To provide training and be a technical referral point for other team members. May also include cross-border claims handling, including awareness of legal and regulatory systems outside "home" jurisdiction.
Key accountabilities will include but not limited to:
- Managing key claims handling enquiry; coverage determination and quantum analysis for complex claims
- Ensuring effective vendor and litigation management on Complex claims within a personal allocation, including demonstrable savings
- Delivering technical training to colleagues and external contacts as appropriate
- Ensuring adherence to best practice procedures for Property & Energy Complex claims, consistent with global best practice
- Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense
- Energy portfolio messages to internal stakeholders and customers/clients
- Financial control through consistent reserve and other financial transaction discipline
- Accurate and consistent policy interpretation
- Excellent communication skills, both written & verbal
- Good presentation skills and file knowledge
- Time management – ability to manage & prioritise workload and diary management
- Ability to contribute effectively within a team environment and with internal/external stakeholders at all levels
- Policy language skills enabling accurate and consistent policy wording interpretation
- Experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims
What you’ll need to succeed
- Graduate Diploma of General Insurance (or equivalent) – preferred
- Bachelor Degree Finance, Business Management or Similar - preferred
- Comprehensive experience in dealing with business pack, commercial property and/or energy claims including business interruption matters is essential
- Proven ability in the interpretation and application of commercial policy wordings
- Experience with claim negotiations and strong interpersonal flexibility is a necessity
- Demonstrated capability in the effective management of various stakeholders including loss adjusters, lawyers and other experts
- Ability to develop and maintain effective relationships with all stakeholders, brokers and clients
Ready to prove your potential? We would love to hear from you.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to .
Functional Area:
CL - Claims
AIG Australia Limited
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