We’re looking for a dedicated and experienced Conference & Events Manager to oversee the dynamic and unique event operations at the Q Station Hotel. This role is suitable for someone with an extensive background in event management and proven leadership capabilities, capable of overseeing the efficient planning and delivery of a high volume of events whilst elevating the overall guest experience.
This is a hands-on operational role, not office-based. You’ll spend minimal time at a desk and will be focused on managing the operational aspects of events on the floor, directly engaging with the team and guests.
Your Mission
- Oversee the planning, service delivery, and operations of all Conference & Events outlets.
- Ensure top-tier service and guest satisfaction, leading by example.
- Drive revenue growth through targeted initiatives while maintaining strong cost control.
- Lead by example, inspiring the team to deliver exceptional guest experiences and seamless events.
About Q Station
The Q Station Hotel is located in the heart of the North Head National Park - Manly, offering a range of incredible experiences from boutique accommodation, stunning wedding venues, modern conference facilities, a waterfront restaurant and Sydney’s best ghost and history tours.
Despite the rich history and incredible views, what makes Q Station most exciting is the passionate, professional and dedicated team that curate once in a lifetime experiences for every one that visits the property.
People are at the core of everything we do, and our commitment is to ensure long-term success and development for every person who chooses to make Q Station the place they love to work. We are proud of the opportunities we provide to our team to grow their skills and careers in hotels and hospitality.
The Opportunity
Reporting to the Food & Beverage Manager, the Conference & Events Manager at Q Station is responsible for overseeing the dynamic event operations of our unique heritage property, including weddings. This hands-on role requires strong leadership to manage a large and diverse team, drive the efficient execution of events, and uphold the highest service standards. You will be responsible for overseeing event delivery, ensuring smooth operations, and delivering exceptional guest experiences across all Conference & Events outlets.
Key Responsibilities
- Oversee daily operations of all Conference & Events outlets, including the buffet-style breakfast restaurant, ensuring professional and guest-focused service.
- Manage wedding service planning and delivery, ensuring flawless execution of all wedding events.
- Lead and manage C&E staff, focusing on service consistency and team performance.
- Assess and review customer satisfaction to ensure service standards meet or exceed expectations.
- Coordinate with guests and all relevant hotel departments to ensure seamless event delivery, including dietary and timing requirements.
- Attend Banquet Event Order (BEO) meetings to ensure cross-departmental alignment.
- Monitor and manage conference service equipment, stock, and suppliers.
- Prepare and manage staff rosters, monitor staffing levels, and approve timesheets.
- Assist with the creation, planning, and delivery of key events (e.g., Christmas, NYE), supporting event innovation.
- Maintain high cleanliness standards across all outlets under your responsibility.
- Manage beverage stocktakes and ensure accurate stock control.
Essential Criteria
- Proven experience in Conference & Events management within hotel operations, with a focus on event execution and service delivery.
- Excellent F&B service skills, including the ability to prepare barista-style coffees - bartending experience is advantageous.
- Leadership experience managing teams and driving operational excellence.
- Experience with budget management, rostering, and staffing.
- Maintain up-to-date Responsible Service of Alcohol (RSA) and Food Safety certifications.
- Excellent communication, organisational, time management, and problem-solving skills.
- Ability to thrive in a fast-paced, dynamic environment while maintaining a high level of attention to detail.
- Capable of performing the physical tasks required to manage event operations across a 33-hectare site.
- Willing to work across weekdays, weekends, public holidays, and both day/evening shifts.
What Q Station can offer you
- Discretionary tips
- A beautiful work environment on the edge of Sydney Harbour with exclusive access to Quarantine Beach and Harbour views
- Discounts for accommodation, food & beverage, car hire and more
- Accor Staff Benefits Globally
- Working with a fun, vibrant and friendly team
- Employee Assistance Program
- Discount on all food and beverage
- Referral Program
- Free onsite parking
APPLY NOW!
We appreciate all candidates who have taken the time to apply but only shortlisted candidates will be contacted. No agencies.
Job Types: Full-time, Permanent
Pay: $80,000.00 – $90,000.00 per year
Benefits:
- Employee discount
- Referral program
Ability to commute/relocate:
- Manly NSW 2095: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you currently have the legal right to work in Australia? If yes, please specify your work rights (e.g. citizen, permanent resident, visa type)
- What's your expected annual base salary?
- How much notice are you required to give your current employer?
Work Location: In person
