Conference & Events Manager - NT Cluster
A Conference and Events Manager - NT Cluster with Hilton Hotels and Resorts leads and manages both team and commercial performance of the event sales and event planning teams who proactively drive the commercial success of our 4 Northern Territory hotels.
What will I be doing?
As Conference and Events Manager for the NT Cluster of Hotels, you will manage the Conference & Event teams to actively convert customer enquiries into confirmed sales, and ensuring we provide exceptional guest experiences for our groups, events and individual travellers when staying with us in-house in our 4 hotels within the cluster being Hilton Darwin, DoubleTree by Hilton Darwin,. Hilton Garden Inn - Darwin and DoubleTree by Hilton Alice Springs.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Maximise all Conference and Event commercial opportunities
Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet commercial targets
Strategically contribute to the commercial strategy of the hotels, and manage the departments’ adherence to achieving that strategy
Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market
Ensure that the teams actively account manage the hotels regular event clients
Lead the conference and events teams effectively and support culture of high-quality team and commercial standards, including but not limited to relationship building, exceptional customer service, and profit focus.
Lead and develop the Event Sales Team to ensure career progression and effective succession planning within the hotel and company
Support and organise hotel promotional activities
What are we looking for?
A Conference & Events Manager - NT Cluster serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Demonstrated experience in a Conference and Events Sales function in the hotel / leisure sector
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
- Excellent sales and conversion capability and an ability and desire to coach selling techniques to the team and measure success
- Excellent planning and organising skills
- Ability to accept responsibility and is resilient in the face of setbacks
- Ability to work under pressure and deliver results
- Flexibility to respond to a range of differnet work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of hotel property management systems
- Previous experience in a similar role
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
