Company Overview:
Centurion is a premier logistics company with a long-standing reputation for excellence in transportation services across Australia. Founded in 1971, our business provides nationwide service with 34 branches across Western Australia, Queensland, Northern Territory, South Australia and Victoria.
We’re currently expanding our team and are looking for a Contract Manager in Mackay, QLD to provide exceptional service to key customers through the effective management of logistics contracts and relationships.
Position Available: Contract Manager
Location: Mackay, Queensland
About the Role:
We are seeking a detail-oriented and customer-focused Contract Manager to act as the primary point of contact for assigned customer(s). In this role, you will build strong client relationships, ensure contractual requirements are met, and provide effective coordination of all logistics services.
The successful candidate will work closely with both customers and internal teams, ensuring operational delivery aligns with service agreements while driving continuous improvement in safety, quality, and customer satisfaction.
If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for delivering exceptional customer service, we want to hear from you!
Key Responsibilities:
- Build and maintain strong relationships with assigned customer(s) to understand needs and expectations.
- Act as the first point of contact for escalated queries, responding to calls and emails in a timely and professional manner.
- Prepare and present weekly KPI reports, ensuring contractual targets are monitored and met.
- Investigate, follow up, and close non-conformance reports (NCRs) in line with company procedures and timelines.
- Communicate customer requirements to Centurion’s Operations team to ensure all contractual KPIs are understood and achieved.
- Resolve customer issues and complaints in line with procedures, working with relevant managers and internal departments.
- Prepare quotations and ensure invoicing is accurate and timely.
- Ensure compliance with customer-specific safety and quality procedures, as well as Centurion’s HSEQ standards.
- Maintain a safe working environment by reporting incidents and adhering to all OH&S requirements.
- Contribute to continuous improvement and adherence to quality systems and procedures.
- Undertake ad hoc duties as required.
Qualifications, Skills and Experience:
- Strong communication skills, both written and verbal.
- Excellent attention to detail with the ability to manage competing priorities.
- Problem-solving skills with the ability to think creatively and resolve service issues.
- Proficiency in Microsoft Office Suite.
- Ability to work autonomously while building effective relationships.
- Basic knowledge of warehousing processes and customer ERP systems (e.g., SAP).
- Willingness to learn and grow in the role.
Desirable
- Tertiary qualification in Logistics, Supply Chain, or a related discipline, or equivalent industry experience.
- 2+ years’ experience in a similar role within logistics or supply chain.
Why Join Centurion?
- Opportunity to take ownership of customer contracts and relationships.
- Career growth and professional development pathways.
- Collaborative and supportive team environment.
- Benefits including health insurance discounts.
- Be part of a company that values safety, integrity, and excellence.
How to Apply:
Ready to take the next step in your career? At Centurion, we believe people are our greatest asset. As a Contract Manager, you’ll play a key role in delivering quality service and building strong customer partnerships. Click Apply Now or email [email protected] for more information.
We are an Equal Opportunity employer and encourage applications from women and First Nations People.
Please note: We do not accept applications from recruitment agencies. Direct applicants only.
