Crew Culture Manager Brisbane

Crew Culture Manager Brisbane

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing:

We’ve got an exciting opportunity to join our Airport Experience team at Brisbane Airport as a Crew Culture Manager where you will have the chance to lead culture where it counts.

As the Crew Culture Manager, you’ll be at the heart of our award winning Guest & Ramp Services teams, recently recognised as Best Airline Staff Service in Australia/Pacific. Based right where the action happens, you’ll bring our people strategy to life with energy, empathy, and your unique Virgin flair.

With up to 6 direct reports and around 600 incredible airport based team members under your wing, you’ll shape the employee experience, lift the vibe, and help our culture continue to soar. You’ll play a key role in supporting teams who make travel magic happen every day, and walk away knowing you’ve made a real impact.

To thrive in this role, you’ll need solid experience in industrial and employee relations, including case management, and a confident understanding of workplace legislation. A strong background working with unions is also highly regarded, as you’ll be partnering closely with stakeholders to foster a collaborative and positive work environment.

You’ll be great in this role if you:

• Bring a tertiary qualification in HR, business management or equivalent leadership experience to the table
• Have a genuine passion for people and a sharp instinct for building and nurturing workplace culture.
• Thrive in fast-paced, customer-facing environments and have experience leading large teams (aviation experience is a bonus!)
• Feel confident navigating all things HR—from everyday people matters to complex case management and everything in between
• Have solid experience in industrial and employee relations, with a strong understanding of workplace legislation and processes
• Know how to build strong, respectful relationships with unions and stay calm and constructive under pressure
• Are a natural communicator, a values led leader, and someone who brings a coaching mindset to every conversation
• Collaborate with ease, bring resilience to the table, and know how to keep things grounded, even when things get busy

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you.