Qui sommes-nous ?
Pierre Fabre is a French pharmaceutical company, pioneer in dermo-cosmetics with notably iconic brands, Avène and Klorane.
With more than 10,000 employees worldwide, the company has subsidiaries in 42 countries. In 2020, Pierre Fabre Group generated over 2,3 Billion euros in revenues.
Nature is at the heart of our approach at Pierre Fabre, to explore and innovate for health care and beauty. A company with strong values, our purpose is at the core of our commitment to inspire our work every day.
“Every time we care for a single person, we make the whole world better.”
In the expansion of our Australian subsidiary based in North Sydney, we are currently seeking candidates to fill in a
position de
Chargé de relations clients
Votre mission
The Supply Chain and Customer Care Officer plays a pivotal role in ensuring the delivery of outstanding customer service to both internal customers and external consumers, through the management of customer orders and requests. Key contacts are Customers, our 3PL, local and global IT and the Supply Chain Team.
Key responsibilities:
- Customer and Consumer Liaison: Handle customer queries, complaints, and suggestions across various communication channels (phone, email and portals), ensuring timely and accurate responses.
- Order Management: Process and manage sales orders, ensuring accuracy and timely delivery. Address any issues proactively and coordinate with third-party logistics providers.
- Claim Management: Efficiently handle customer claims, resolve complaints, and process returns and credits while maintaining transparency and adherence to company policies.
- Customer Database Management: Manage customer accounts, ensuring data accuracy and compliance with sales agreements.
- Safety and Quality: Monitor and report adverse events and quality issues, ensuring they are escalated and addressed appropriately.
- Leadership and Strategic Thinking: Develop and implement strategies to enhance customer service and supply chain processes.
Qui êtes-vous ?
Nous sommes convaincus que la diversité est une source d’épanouissement, d’équilibre social et de complémentarité pour nos collaborateurs, nos offres sont donc ouvertes à toutes et tous sans restriction.
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