Customer Experience Consultant

At Berwick Mitsubishi, we’re more than just a car dealership - we create exceptional customer journeys. As part of an AWARD-WINNING team that moves over 250 vehicles every month, we’re seeking a driven, customer-focused professional to join our Call Centre Sales Team as a Customer Experience Consultant.

You’ll be joining our tight-knit team of 7 in the Customer Contact Centre (CCC) - a group that thrives on collaboration, energy, and delivering five-star service. In this high-volume, phone-based role, you'll engage warm leads, build meaningful connections, and help customers find the perfect vehicle - all while contributing to a supportive and high-performing team environment.

What You'll Be Doing

• Handling a high volume of inbound and outbound calls to drive sales opportunities.
• Providing exceptional customer service and expert guidance across our range of vehicles.
• Managing leads through our CRM, following up on enquiries, and converting interest into sales.
• Introducing customers to our finance and aftercare options with a consultative approach.
• Meeting KPIs focused on sales performance, customer satisfaction, and engagement.

What You’ll Bring

• A strong phone presence and the ability to connect and communicate with confidence.
• Experience in call centre sales, customer service, or retail – automotive experience is a plus, but not essential.
• A passion for delivering a 5-star customer experience.
• Excellent listening, communication, and problem-solving skills.
• Results-driven mindset with resilience and a team-first attitude.
• A current Driver’s Licence (essential).

What You’ll Get

• Base salary + uncapped commissions – with OTE of $120K.
• A supportive team culture that celebrates success.
• Ongoing training and development to help you thrive.
• Opportunities for career progression in a respected automotive group.
• A chance to work with a dealership that’s professional, high-performing, and passionate about what we do.

Are You Ready to Drive the Ultimate Customer Experience?

If you're energetic, sales-savvy, and love engaging with people over the phone, we want to hear from you!

Apply now with your resume and cover letter to become part of the Berwick Mitsubishi success story.

Please note: due to high application volume, only shortlisted candidates will be contacted.