MECCA has an opportunity for a customer obsessed Insights Specialist to join the Customer Insights team.
The Role You Could Play
The Customer Insights Specialist plays a key role in the MECCA Customer Insights Team, leading several of the core Insights programmes, plus the Insights budget and the internal communications of insights from all programmes. This role is core to the day to day running of the Insight team, and regularly collaborates with a wide range of internal departments as well as external agency partners. More specifically, the Insights Specialist is fully responsible for the end-to-end management of MECCA Research Community, from identifying and prioritising research topics, collaborating with key stakeholders at MECCA to develop a full brief, liaising with the partner agency on all aspects of the research, collating the headline results and sharing back key insights with key stakeholders.
In addition, the Insights Specialist is responsible for the communication of key insights from all programmes across the MECCA enterprise, including Insights Newsletter, quarterly Voice of Customer programme workshops across all touchpoints, reporting of results and insights in key internal reports. Another important responsibility is the ownership of the MECCA Insights SharePoint Hub, which involves regular updating with both internal studies and external articles.
What You Will Bring
Key to the success of this role is excellent communication and project management skills. A deep understanding of MECCA customers as well as Beauty shoppers is important, as is the ability to work with multiple stakeholders at all levels. Strong organisational, prioritisation and collaboration skills are required, as well as the ability to distil a broad range of data points and insights into a short, compelling and meaningful summary.
You will also be able to demonstrate or have the following:
The Role You Could Play
The Customer Insights Specialist plays a key role in the MECCA Customer Insights Team, leading several of the core Insights programmes, plus the Insights budget and the internal communications of insights from all programmes. This role is core to the day to day running of the Insight team, and regularly collaborates with a wide range of internal departments as well as external agency partners. More specifically, the Insights Specialist is fully responsible for the end-to-end management of MECCA Research Community, from identifying and prioritising research topics, collaborating with key stakeholders at MECCA to develop a full brief, liaising with the partner agency on all aspects of the research, collating the headline results and sharing back key insights with key stakeholders.
In addition, the Insights Specialist is responsible for the communication of key insights from all programmes across the MECCA enterprise, including Insights Newsletter, quarterly Voice of Customer programme workshops across all touchpoints, reporting of results and insights in key internal reports. Another important responsibility is the ownership of the MECCA Insights SharePoint Hub, which involves regular updating with both internal studies and external articles.
What You Will Bring
Key to the success of this role is excellent communication and project management skills. A deep understanding of MECCA customers as well as Beauty shoppers is important, as is the ability to work with multiple stakeholders at all levels. Strong organisational, prioritisation and collaboration skills are required, as well as the ability to distil a broad range of data points and insights into a short, compelling and meaningful summary.
You will also be able to demonstrate or have the following:
- A tertiary qualification in business or marketing
- Strong experience in customer experience design focused on delivering end to end solutions that address customer pain points
- Experience working in a start-up or fast paced retail environment is a plus
- Excellent communication and presentation skills
- A passion for customer experience
- Strong end to end project management skills, and ability to manage multiple projects simultaneously
- Numerically strong, with the ability to analyse broad sets of data and deliver insights that are clear, compelling and actionable
- Ability to engage broad groups of stakeholders of varied seniority
- Strong attention to detail, organisational and planning skills
- Ability to work both autonomously and collaboratively, with flexibility to succeed in an entrepreneurial, past-paced environment
- Self-starter with a curious mindset to drive improvement and growth
Your Life At MECCA
Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
- Professional development programs and first-class digitised learning offering
- Health and well-being initiatives
- Reward and recognition programs
- Access to bonus and incentive programs
- Access to quarterly product allowance
- Up to 40% discount
Benefits are subject to company policy, as updated from time to time.
There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way. To learn more about life at MECCA Brands, follow us on LinkedIn at
#LI-KG1
MECCA Brands
or @lifeatmecca and for all current opportunities, visit http://www.mecca.com.au/careers
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