Attention Customer-Focused Professionals, your search for a role with purpose is over.
Soon, you will be stepping into a position where you do not just assist families. You help students and parents navigate their educational journey with confidence.
The atmosphere is supportive, ambitious, and rewards those who can build trust, resolve issues, and deliver outstanding experiences. Bring your drive, empathy, and passion for helping others because your next career chapter starts here.
About Us
Art of Smart is an award-winning Australian education company that has been supporting students in Years K–12 for over 15 years. Through one-on-one tutoring, online classes, and on-campus programs, we have helped thousands of families navigate school with confidence.
Our mission is simple. We help students not only succeed academically but also build the skills and confidence they need for life after school.
Employee Benefits You Will Enjoy
- A customer-focused role handling warm inbound enquiries with no cold calling
- A fully remote position where you can work from home and save time on commuting
- Genuine flexibility to balance work with life commitments. This could be school drop offs and pick ups, attending an appointment, fitting study around your hours, or simply enjoying more time for yourself
- Regular part-time hours across Monday to Friday, giving you structure with room to adapt when needed
- Employee discounts on our educational packages for your family
- Training and development to set you up for long-term success
- A supportive, ambitious team where your contributions are recognised and celebrated
- Competitive hourly rate of $27 to $32 per hour depending on experience
What It Takes to Be a Customer Relations Consultant with Impact
- You are a natural communicator who thrives on building trust and rapport over the phone and via email
- You have at least 3 years of experience in customer service, administration, or a client-facing role
- You are motivated by delivering exceptional customer experiences and understand how to resolve enquiries efficiently and empathetically
- You are organised, methodical, and confident managing a high volume of enquiries
- You are tech-savvy and quick to learn new platforms and systems
- Above all, you are motivated by knowing your work makes a real difference for students and families
How You Will Support Families
- Guide parents through their child’s learning needs and recommend the right tutoring and mentoring programs
- Manage a high volume of inbound calls and emails while keeping records accurate in our CRM
- Build strong customer relationships that last beyond the first contact
- Resolve enquiries and issues promptly, ensuring every family feels supported and informed
- Play a key role in helping students access the education they need to thrive
Hours and Shifts
We are hiring two Customer Relations Consultants
- Morning Shift: 20 to 25 hours per week across Monday to Friday
- Afternoon and Evening Shift: 20 to 25 hours per week across Monday to Friday, starting later in the day and covering evening enquiries
Both roles are fully remote and part-time, giving you stability along with the flexibility to balance work and life.
Your next customer relations success story starts here.
Apply now and tell us which shift you are applying for and why you would be the right fit for this role.
Job Type: Part-time
Pay: $27.00 – $32.00 per hour
Expected hours: 20 – 25 per week
Benefits:
- Employee discount
- Work from home
Experience:
- Customer service: 3 years (Required)
- Sales administration: 3 years (Required)
Work Authorisation:
- Australia (Required)
Work Location: Remote
