Customer Sales & Retention Officer

We are one of Australia's fastest growing companies. We design, build and maintain world-class digital infrastructure, encompassing fibre networks, communication platforms, residential internet and voice services.

We believe our people are vital to our success. We strive to create an environment that appeals to the very best people in the industry, providing them with an exciting, market leading and satisfying workplace, and rewarding their performance.

About the Role:

As a Customer Sales & Retention Officer, you’ll be the frontline connection between our business and our customers - managing inbound and outbound communications across phone, email, and digital channels. This role combines sales expertise with customer care, focusing on building lasting relationships, delivering tailored solutions, and driving customer loyalty through proactive engagement and strategic retention efforts.

Responsibilities include but not limited to:

• Troubleshoot internet and network issues, ensuring customers stay connected with quick and effective solutions
• Identify customer needs and confidently recommend services or upgrades to meet targets and enhance value
• Build strong relationships and implement smart retention strategies to keep customers engaged and satisfied.
• Maintain accurate records of interactions and sales, and identify trends to improve service and performance.
• Collaborate with team members to deliver a smooth, consistent, and positive customer experience.
• Handle customer complaints with professionalism, resolving issues promptly and following up for satisfaction.
• Stay up to date on products, processes, and market trends to deliver informed and effective support.

About you:

The ideal person for this role will have/be:

• Excellent customer service skills
• Problem solver with meticulous attention to detail
• Strong oral and written communication skills
• Proactive self-starter adept at managing priorities and time efficiently
• A collaborative approach, working seamlessly with internal and external stakeholders
• Adaptable and comfortable in a dynamic, changing environment
• Team player who actively contributes shares knowledge, and collaborates effectively
• Innovative thinker, constantly seeking creative solutions to enhance experiences
• Initiates ongoing personal development, consistently identifying and cultivating skills
• Demonstrates integrity through honesty, transparency, and trustworthiness
• Maintains a professional demeanor with a positive attitude toward work

Essential Experience:

• Previous experience in a similar role, preferably in the Internet service industry
• Excellent verbal and written communication and interpersonal skills
• Proven experience in customer retention strategies
• Proficiency in relevant computer applications, CRM software, and phone systems
• Strong negotiation and problem-solving skills
• Ability to work under pressure in a fast-paced environment

About us:

Uniti Group is an exciting, dynamic and fast-growing word-class digital infrastructure company.

At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities. We believe that diversity a key driver of innovation and success. We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an environment where everyone feels respected, supported and empowered to achieve their full potential. Join our team and become part of a company that values diversity and inclusivity at its core.

All genders are encouraged to apply.

If this role sounds like you, we would like to hear from you! You must have the right to live and work in in Australia to apply for this role. For current opportunities, please visit our Careers Portal at https://unitigrouplimited.elmotalent.com.au/careers/careers/jobs

Questions about the role to be emailed directly to our HR team at [email protected]

No recruiters please, we manage our recruitment in-house.