Customer Service Administrator

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Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.

We are seeking a Customer Service Officer with strong administrative skills and a passion for delivering exceptional customer experiences, to support our Consumer and Healthcare Group at our Erskine Park facility.

In this role, you’ll be a key contact for internal and external stakeholders, ensuring accuracy in order management, system compliance, and timely reporting — all within a dynamic, fast-paced supply chain environment. This role will be full time hours but on a casual contract (Mon – Fri). Key areas:

• Accurately process customer orders in SAP, ensuring seamless dispatch, delivery, and invoicing
• Manage customer interactions through a CRM system, maintaining clear and professional communication
• Act as the primary point of contact for pharmacy, wholesale, export, and internal customers
• Monitor and track orders end-to-end, resolving issues proactively and efficiently
• Generate and analyse reports for both internal management and external customer requirements
• Support wider administration tasks across the customer service team
• Ensure adherence to Standard Operating Procedures (SOPs) and relevant compliance and regulatory frameworks

We are looking for a highly motivated and organised individual who can prioritise tasks against tight deadlines in a fast-paced environment. You can demonstrate:

• Previous experience in a Customer Service or Administration role within the FMCG, pharmaceutical, or healthcare supply chain industries
• Proficiency with SAP and exposure to CRM platforms
• Strong communication and interpersonal skills with the ability to manage stakeholder expectations
• Excellent attention to detail and commitment to data accuracy
• Ability to multi-task and prioritise in a high-volume, time-sensitive environment
• Competency in Microsoft Office Suite, especially Excel and Word
• A proactive mindset with the ability to resolve issues and think critically under pressure

• 12 weeks paid parental leave and return to work bonus for eligible employees
• Career development opportunities and mentoring programs
• Access to a range of benefits across dining and adventure, travel and health and well-being
• The chance to work in a high-performing team where your contributions truly make an impact

At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply. .

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

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