Customer Service Assistant

• Base rate is $33.55 per hour (Grade 5, step 1)
• Plus 25% casual loading.
• Penalty rates apply for weekends.

Council Overview

Strathfield Council is a medium sized Council located in Sydney’s Inner West. The area of the Council comprises approximately 14 square kilometres and has an estimated population of 46,000 residents, which is growing at 2.5-3% annually. Based on NSW Government projections, the population will increase to over 60,000 by 2041.

About the Opportunity

Strathfield Council is looking for a friendly reliable Customer Service Assistant to join our library team.

In this role, you will support day to day circulation tasks, assist customers, and help maintain welcoming service areas. If you enjoy working with people and want to contribute to a vibrant community space, this is a great opportunity to make a difference.

This is a casual position, and we are seeking a candidate with flexible availability to accommodate ad hoc shifts and the operational needs of the library.

Essential Requirements

• Higher School Certificate and extensive practical library experience, or Higher School Certificate and experience in customer focused service delivery.
• Demonstrated customer service skills, including the ability to respond promptly and courteously to a diverse range of service needs and a good knowledge of library services, products, and collections.
• Demonstrated strong communication and problems solving skills and ability to provide information services to a culturally diverse public.
• Proven ability to work in a team environment, individually and under limited supervision.
• Demonstrated commitment to achieving Council’s values and organisational behaviours.
• Demonstrate a commitment to Equal Employment Opportunity, Workplace Health and Safety and Cultural Diversity principles.
• A Working with Children Check number or willingness to obtain.

• Experience in using Library Management Systems or similar point of sale systems.
• Valid NSW Class C Driver’s Licence.
• Knowledge of, and /or experience in local government.

Staff Benefits

This position also offers:

• Challenging and rewarding work which directly influences the future of the community
• Access to our Health and Wellbeing Reimbursement Program
• Access to our Employee Assistance Program
• Free fruit weekly

Position Description

To Apply

Applicants can apply through our online application process:

1. Please fill out your details below, review and answer our designated questions.

2. On the next page attach any required documentation before concluding your application.

Please have the following documentation (preferably in PDF format) ready to upload prior to commencing your application

• Cover letter addressing the selection criteria
• Up to date Resume
• Any relevant qualifications (qualifications scanned together in 1 document)
• Driver licence

If you have any questions about the role, please contact our People & Culture team via [email protected]

Applications Close at 11:59pm, 9 September 2025.