Customer Service Officer

Empowered to Shine

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. Our teams are supported to build meaningful connections and deliver exceptional care by accessible leaders who encourage professional development and growth. And when challenges arise, bring your curiosity, positive energy and resilience. With caring colleagues and an inclusive culture we will adapt to change together. Live your best work/life in a respectful environment that values your safety, wellbeing and the contribution you make.

The Role

Be part of something special from the very beginning. Our growing St John's Rise Retirement Village in Mooroolbark is about to open its state-of-the-art Community Centre this November, and we’re looking for an experienced Customer Service Officer to be part of it! Working alongside the Village Manager, Sales Manager, and Maintenance team, you’ll be the welcoming face of the village, supporting residents and visitors, assisting with enquiries, managing administration and lifestyle activities and helping to create a warm, friendly, and connected community.

This role is a full-time permanent position. Some of your duties will include:

• Coordinate lifestyle and wellbeing activities in our new Community Centre
• Manage resident records and communications through our CRM system
• Support the Sales Manager with sales administration and prospective resident enquiries
• Assist with resident management, including orientation and onboarding of new residents
• Lead resident communications, including newsletters, noticeboards, and updates
• Provide a high standard of day-to-day customer service and reception support
• Liaise with contractors and service providers to ensure smooth delivery of village services
• Help create a welcoming and supportive environment where residents feel at home

About you

To be successful in this role you will bring:

• Previous experience in customer service or administration, ideally in retirement living, aged care, hospitality, or community services
• Strong interpersonal and communication skills, with a genuine commitment to supporting older Australians
• Excellent administrative and organisational skills, with confidence using CRM systems and Microsoft Office
• Ability to manage multiple tasks and priorities with professionalism and attention to detail
• A proactive, flexible, and approachable style — willing to step in and support the team wherever needed
• Empathy, patience, and respect in building positive relationships with residents, families, and contractors

Why Benetas?

• Be part of a new village community centre from day one
• A friendly, supportive, and collaborative team environment
• Not for profit salary packaging up to $18,300 per annum to reduce tax and increase your take home pay
• A leading not for profit organisation, driven by our values
• A history of internal career progression and development opportunities

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW!