Customer Service Officer

2 Positions
Part time (31 and 47.5 hours per fortnight)
Ongoing
Band 4, $68,112 pa (pro-rata) + Super

Closing date: 12pm on Monday 18 August 2025

Mount Alexander Shire is known for its local food and wine, for a vibrant arts community and breathtaking natural surrounds.

Perfectly located in Central Victoria, around 30 minutes from Bendigo by car or rail, and with Melbourne only 90 minutes away, you’ll enjoy a balanced lifestyle with great services, schools and homes in townships like Castlemaine and Maldon.

The role

We are seeking two enthusiastic Customer Service Officers who are committed to delivering outstanding customer service through:

• responding to a wide variety of phone and counter enquiries in a friendly and efficient manner
• entering customer requests and assigning to the appropriate department
• cashiering, data entry and administration duties

Our ideal candidate

To be successful in this role you will have:

• relevant experience in a busy customer service environment
• proficiency with Microsoft Office applications
• ability to learn new software programs
• some knowledge of Council operations and the Shire
• high attention to detail and ability to retain a broad scope of knowledge

Benefits

• Annual salary increases
• Wellbeing initiatives and a free Employee Assistance Program (EAP)
• Generous leave provisions, including purchased leave options and paid parental leave
• Cross-skilling and professional development opportunities

Visit the Why work with us page on our website for more benefits.

Contact

If you have any questions or would like to discuss the role, please contact Brooke Pannett, Customer Service Coordinator, on (03) 5471 1700.

How to apply

Visit our website and review the Information for applicants, then apply via our Current Vacancies page.

Mount Alexander Shire Council is committed to providing a safe, inclusive, and respectful workplace. We are an equal opportunity employer and are committed to child safety with zero tolerance for child abuse. We value a diverse workforce and encourage applicants from all cultures, sexual orientations, gender identities and backgrounds.

Applicants can expect that the recruitment process will include interviewing, reference checks and criminal history checks. Some positions will also be required to provide a Working with Children Check, and medical assessments including drug and alcohol testing may be undertaken.

For more information on the recruitment process, please download the Candidate information document from our website.