Job description
Agency Department of Logistics and Infrastructure Work unit Motor Vehicle Registry
Job title Customer Service Officer Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $66,773 - $71,746 Location Katherine
Position number 10992 RTF 327438 Closing 06/08/2025
Contact officer Judith Plenty on 08 8999 3122 or [email protected]
About the agency https://dli.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=327438
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website
Primary objective
Provide administration services and support for the effective operation of Motor Vehicle Registry offices and provide quality customer
service and more complex advice to customers on all driver licensing and vehicle registration matters.
Context statement
The Customer Service Officer delivers both face-to-face front counter assistance and call centre services through the MVR Contact
Centre. The MVR Contact Centre supports the operation of MVR, delivering a range of services including call centre services; customer
complaints handling and problem resolution; remote locality support, including Police Outstation MVR service-related administration; mail
processing; and processing and administration of on-line customer transactions.
Key duties and responsibilities
1. Provide high quality, customer focused services across both MVR front counter and contact centre settings.
2. Evaluate, authorise, and process registration and licensing transactions in line with MVR policies, procedures and within delegated
powers as an MVR Deputy Registrar under the Motor Vehicles Act 1949.
3. Undertake general financial duties such as handling cash and EFTPOS transaction with a high level of accuracy including conducting
daily reconciliations and identify and reporting discrepancies to the appropriate level.
4. Provide timely advice, guidance, and accurate information to customers on driver licensing and vehicle registration matters.
5. Maintain accurate driver licence and vehicle records using MVR’s mainframe computer system.
6. Perform theory tests, issue conditional licences, licence class prerequisites and non-standard evidence of residency approvals.
Selection criteria
Essential
1. A sound understanding of customer service focused delivery and experience in providing a professional and efficient service.
2. Cash handling and balancing experience with an understanding of financial management practices in a customer service environment,
including EFTPOS transactions via a Point-of-Sale system.
3. Well-developed communication and interpersonal skills to interact effectively with a range of customers from diverse cultural
backgrounds in a courteous and professional manner.
4. Demonstrated ability to complete data entry accurately and efficiently and ability to use multiple software systems and databases, or
the ability to quickly acquire.
5. Demonstrated work ethic with the ability to apply initiative and solve practical problems, while working unsupervised and as a member
of a team in a high pressure and fast paced environment.
6. Demonstrated understanding of the importance of maintaining privacy and confidentiality.
Desirable
1. Previous experience in a contact centre environment.
2. Sound knowledge of driver licensing and vehicle registration policy and procedures or a demonstrated capacity to interpret and apply
legislation.
Further information
This position may involve rotational Saturday shifts and performing duties at other MVR offices in the regions as required. The successful
applicant may need to provide a National Police Criminal History Check prior to commencement.
