Job description
Agency Department of Logistics and Infrastructure Work unit Motor Vehicle Registry
Job title Customer Service Officer Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $66,773 - $71,746 Location Alice Springs
Position number 11676 RTF 327037 Closing 31/07/2025
Contact officer Elysha Ryder on 08 8951 5293 or [email protected]
About the agency https://dli.nt.gov.au/homepage
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=327037
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website.
Primary objective
Provide administration services and support for the effective operation of MVR offices and provide quality customer service and
more complex advice to customers on all driver licensing and vehicle registration matters.
Key duties and responsibilities
1. Evaluate, authorise and process more complex registration and licensing transactions in line with MVR policies, procedures,
and legislation.
2. Provide a full range of timely and accurate information to customers on driver licencing and vehicle registration matters.
3. Exercise the appropriate delegated powers as a Deputy Registrar of Motor Vehicles.
4. Maintain accurate driver licence and vehicle records using MVR’s mainframe computer system.
5. Contribute to the efficient running of the Customer Service team and assist with the on-the-job training, mentoring and
guidance of customer service staff in MVR operations and functions.
6. Deal with customers with more complex needs.
7. Perform theory tests, issue conditional licences, licence class prerequisites, non-standard evidence of residency approvals.
Selection criteria
Essential
1. Demonstrated commitment to the delivery of high-quality customer service.
2. Well-developed interpersonal skills including the ability to effectively negotiate diplomatically with customers and other staff.
3. Effective written and oral communication skills, including a proven ability to communicate effectively in cross cultural settings.
4. Ability to perform as an effective team member and participate in a learning environment where there is a continual need to
train, mentor and provide guidance to staff on the job.
5. A proven ability for working with figures and managing cash.
6. Experience in inputting and retrieving data accurately in a computerised environment.
7. Proven experience in maintaining confidentiality within a professional environment.
Desirable
1. Sound knowledge of driver licensing and vehicle registration policy and procedures or a demonstrated capacity to interpret
and apply legislation.
2. Experience in using office automation software applications such as electronic mail, web browsers, word processing and
spreadsheet packages.
Further information
Successful applicants must demonstrate to the delegate’s satisfaction, they are of satisfactory character to perform the role. This
may require the successful applicant to provide a National Police Criminal History Check prior to commencement.
