Overview
Work Type: Casual
Salary: $48,412 - $59,033
Grade: PVO1
Occupation: Customer service
Location: Melbourne - Southern suburbs
Reference: VG/12134/12135
Deliver an exceptional customer service experience as the first point of contact for our Point Nepean National Park!
- 2 positions available within a small, dedicated and dynamic team
- Located at the historic Quarantine Station within Point Nepean National Park
- Delivering an innovative camping experience with pre-erected tents within a beautiful natural environment
- See our Careers Page for more information what we can offer
About the role
As the Customer Service Officer, you will be the first point of contact for a customer, including members of the public and Victorian community. You will professionally handle information requests and ensure that issues and enquiries are resolved promptly and thoroughly. This position is responsible for the daily customer service tasks involved in providing an oustanding camping experience at the Point Nepean Discovery Tents. Your daily tasks may include checking in and checking out of campers, attending to camper's questions and requests, providing information to campers regarding the National Park, Flora, Fauna, History, Culture, and the range of services and activities available to them.
About the Team
We are a small, hardworking and fun-loving team with a great customer service ethic. We are very lucky to be working amongst the history, culture and nature of the magnificent Point Nepean National Park and Quarantine Station. Our job is to ensure that all of our campers and park visitors appreciate and enjoy the experience as much as we do, and to ensure they have an amazing camping experience.
We're looking for someone with:
- Demonstrated experience in customer service, communication and interpersonal skills.
- Demonstrated experience in self-management.
- A current employee Working with Children Check
- Current First Aid & CPR qualifications, or the ability to obtain
- Physically fit to carry out cleaning duties, setting and dismantling tents, some lifting
Your application will need to include:
- A Current Resume
- A Cover Letter
Application Close date: Sunday 07 September 2025
Sound like you?
For a confidential discussion about the role, call Anthony Gadd on 0434 167 690 or apply online!
If you don't hold every skill or experience detailed above, please don't rule yourself out. We focus on hiring people who value collaboration and integrity. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender.
If this resonates with you, then please consider applying or getting in touch to discuss.
Employment Requirements
Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.
Applications close Sunday 7 September 2025 at 11.59pm
Posted
22 August 2025
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