Bethanie is a leading not for profit aged care provider based in Western Australia. For 70 years, we have been empowering ageing Australians to lead their most meaningful lives by recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.
We’re on a mission to create a better world not just for ageing Australians, but their communities as well, and we believe that to make this difference, you need the right people by your side.
We are currently seeking a Customer Service Representative to support our Bethanie Home Care Team, based at our Support Services Office in West Perth.
As a Customer Service Representative, you will provide a supportive and professional service environment for our customers and employees. You will also undertake a variety of administrative duties.
We are looking for a motivated and enthusiastic individual who have the desire to contribute and make a difference to our customers’ lives.
This role is offered on a casual basis to provide leave coverage across the team and as such, we expect the successful applicant will work 8am – 4pm on two to three days per week for at least the remainder of the year, with work days to be confirmed on a weekly basis.
About You
You’re proud of delivering fantastic customer service and have previous experience within a high volume call centre or customer service environment. You will also bring:
- Strong communication, data entry and attention to detail skills
- Proficiency with MS Office products, and / or client management systems
- Strong critical thinking skills and the ability to work across multiple computer systems with ease
- A proactive approach to building rapport and providing empathy and understanding to customers and employees
- A team player attitude as well as the ability to work autonomously
- An excellent phone manner as well as well developed customer service, time management and problem-solving skills
- Willingness to uphold the Mission, Vision and Values of The Bethanie Group
- Willingness to obtain relevant vaccinations
- Current National Police Clearance (or willingness to apply for one)
The Role
- Handle all inbound Home Care related customer and employee service enquiries
- Provide assistance to, support and liaise with internal employees and departments
- Respond to internal and external enquiries via phone, face to face and email
- Complete various administrative tasks as required
Working with Bethanie
Many of us work because we want to make a difference. As a company, we know we can only do this by providing our people with the best education, facilities and support to make a truly fulfilling career, feel fulfilled.
As well as being part of an engaging and caring work environment, you will also have access to the following benefits:
- Salary packaging up to $15,900 per annum + up to $2,650 for meals and entertainment. Salary packaging allows you to pay for your expenses with money from your salary before tax is taken out. Pay less tax, and your take home pay increases!
- A rewarding career with a supportive culture
- Access to discounts on every day purchases from leading brands for groceries, clothing, travel, household appliances and entertainment
- A comprehensive mental health and wellbeing program and free flu vaccinations each year
- Professional development and training opportunities
- A focus on flexibility and work life balance
To Apply
Please click on the link to upload your CV before the closing date. We hope to interview sooner so don’t delay!
Our application process will consistent of an additional questionnaire to be completed in order to finalise your application. If you require any further information, please contact our Talent Acquisition Team on 131 151.
