- Full Time Position
- Modern Office in Malvern (Next to Malvern Station)
- Onsite Parking Provided
- Great Culture with a Collaborative Work Environment
- Fun & Vibrant Team | Fast Moving & Exciting Company
- Gain Skills that Will Shape and Develop Your Career
Are you looking to progress your career in telecommunications, or technical and customer support?
Apply with Business1300 for our Customer Support role today!
Key Responsibilities
- Providing an outstanding level of customer service and experience
- Answering inbound calls in a friendly and timely manner
- Attend to Customer Support tickets promptly and professionally
- Assisting customers with Technical Support queries across all products.
- Provisioning of company sales across all services including: 13/1300/1800 numbers, live answering services, Hosted PBX and VoIP services, broadband connections, mobile and other telecommunication services.
- Accurate data entry into all systems including CRM and billing.
- Liaising with suppliers, wholesalers and providers
What we are looking for
- Previous Sales or Customer Service Experience (required)
- Previous experience in telecommunication or tech (required)
- Excellent communication skills - Written and Verbal
- High attention to detail and accuracy
- Committed to providing the highest level of customer experience
- Highly energetic, pro-active, self-motivated and well organised
- Currently attending to or have completed a Tertiary Qualification in Business, IT, Science, Marketing, Finance, Commerce or similar
- Effective time management skills with the ability to multi-task
- Experienced with Technology
We are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits of working with us include:
- Full Time Position
- Salary + Super
- Full Training and Support
- Modern Working Environment in Malvern
- Develop Skills and Experience in the B2B Market
- A Collaborative and Inclusive Company Culture
- Fast Past Growing Organisation
- Opportunities for Career Development and Advancement
- Onsite Parking Provided
Please note: Applicants must be able to work from the office in Malvern. (No Work From Home)
About Us
BusinessCo Group is a company dedicated to the needs of businesses, delivering a range of telecommunication services, including 1300/1800 Numbers, Live Answering, Office IP Phones, Business Broadband and Mobile services.
Candidates will be working with both our Business1300 (business1300.com.au) and BusinessCom (businesscom.com.au) brands.
Job Type: Full-time
Pay: $65,000.00 – $70,000.00 per year
Application Question(s):
- How is your previous experience relevant and what makes you a good fit for this role? Please describe in 1 to 2 sentences.
- What Is Your Preferred Work Type? For example, Full Time, Part Time, Casual
- Are You Currently Studying or Will Be Studying?
- Are you local to Malvern VIC area? Please note, this position requires team members to work from the office. There is no work from home option with this position.
- Describe your past experience working in the telecommunication or tech industry?
Experience:
- Customer service: 1 year (Required)
- Technical support: 1 year (Preferred)
Work Location: In person
