About Us
Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.
The Opportunity
Join our dynamic National Contact Centre team in Revesby as a Customer Service Representative, where you'll be the first point of contact for our valued customers. In this fast-paced role, you'll handle inbound calls, respond to emails, and manage web portal enquiries—delivering exceptional service every step of the way.
We’re looking for a customer service professional with prior experience and the flexibility to work weekend shifts. This is a permanent role on a day shift, with a hybrid working roster available once your training is complete.
Roster: Sunday to Thursday
As the ideal candidate, you will have:
- Experience working within a high-volume, dynamic, call centre or customer service environment is highly regarded
- Availability to work weekend shifts, on a Sunday – Thursday roster
- Experience processing sales orders will be advantageous
- Excellent written and verbal communication skills to direct high-volume inquiries
- Strong computer literacy skills
- Helpful and adaptable approach when understanding customer needs with an ability to navigate and solve complex issues
- The ability to professionally articulate to internal and external customers
Hitachi Benefits – What’s in it for you?
- Competitive hourly rate + earn company biannual bonuses!
- Career: Permanent Full Time Position in a leading OEM with long term job security
- Employee Rewards: Exclusive staff discount on a range of goods and services through our Employee Rewards Program
- Career Progression: OEM training and opportunities for upskilling with access to the latest technologies
- Culture: Supportive mentors who value your input in finding new and improved ways to achieving success
- Paid Parental Leave Company Policy
- Health: Discounted Medibank health insurance policy + EAP to support our employees and their families
- Employee Referral Program: successfully refer a friend and earn cash!
Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.
As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.
