Why Join Us?
We’re looking for a motivated and experienced Customer Service Representative to take the lead in managing a regional customer portfolio. If you're passionate about delivering exceptional customer experiences and ready to make an impact in a growing business within a dynamic team, this is your chance to step into a key role that connects directly with our sales, marketing, and operations teams.
Here’s what you can expect when you join Ridley:
- An opportunity to implement continuous improvements with your expertise
- A supportive and collaborative team culture
- A strategic business with long-term growth goals
- Real opportunities for professional development
- A chance to work at the heart of Australian agriculture
What You'll Be Doing:
- Lead the Customer Journey: Manage the full customer order cycle—from entry to delivery—ensuring accuracy, efficiency, and satisfaction.
- Own Order Management: Accurately handle customer orders and respond promptly to inbound inquiries.
- Resolve with Confidence: Provide clear, timely support to customer queries regarding order status, stock availability, and logistics.
- Handle Returns and Credits: Investigate and process returns or credit claims within approved guidelines.
- Partner for Success: Collaborate closely with internal teams to align customer outcomes with business objectives.
- Resolve Complaints Professionally: Tackle customer issues with care and escalate when needed.
- Support Campaigns: Assist with the rollout and tracking of outbound marketing and sales campaigns.
- Act as a Key Liaison: Coordinate with field sales and site teams to ensure consistent, reliable service delivery.
- Drive Improvement: Analyse feedback and trends to recommend enhancements to the customer experience.
- Maintain Accuracy: Keep ERP and CRM systems up-to-date with customer records and transactional data.
- 2+ years in a fast-paced customer service / call centre environment
- Previous industry exposure in FMCG, manufacturing, or supply chain operations is desirable
- Strong command of ERP/CRM systems and the Microsoft Office Suite.
- Clear, customer-focused and confident communication—both written and verbal.
- A detail-oriented mindset with great time management skills.
- Comfortable working independently, with a collaborative team spirit.
- A results-driven attitude with the ability to manage competing priorities.
- An interest in best practice customer service processes and improvements.
Apply today and be part of a business that’s proud to support Australian agriculture, backed by strong values, innovation, and a commitment to service excellence.
There are big advantages that come with Ridley being Australia’s largest and leading animal nutrition company. These include opportunities to move and grow within the business and also extends to having the right tools and resources to get the job done.
We are focused on working with, and attracting the best talent, not just in Australia, but in the world. Ridley prides itself on being an equal opportunity employer.
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