What's on offer?
We are looking for a dynamic and proactive Customer Service Person to oversee a regional portfolio. This role is vital in ensuring customer satisfaction, fostering relationships, and driving growth opportunities in collaboration with our sales and marketing teams.
At Ridley, we are committed to fostering a dynamic and collaborative work environment. We offer opportunities for professional growth and development, supported by our strong values and strategic focus.
If you are passionate about customer experience, curious to learn about Agriculture and want to be a part of a growing and dynamic business, we’d love to hear from you.
Key Accountabilities:
- Manage Customer Order Life-Cycle: Oversee all aspects of the customer order process, including order entry, stock transfers, modifications, pricing, terms, freight, cancellations, and confirmations, ensuring each step is completed effectively.
- Order Management: Ensure accurate order entry and timely handling of inbound customer calls.
- Customer Support and Query Resolution: Address and resolve customer and stakeholder inquiries related to order status, stock availability, and delivery timelines through various communication channels such as phone, email, and chat.
- Stock Returns and Credits Management: Take responsibility for investigating and processing stock returns and credit requests promptly, adhering to the established delegation of authority.
- Cross-Functional Collaboration: Work closely with sales, marketing, and operations to align customer goals with business objectives.
- Complaint Resolution: Professionally handle customer complaints and escalate issues when necessary to ensure customer satisfaction.
- Campaign Implementation: Collaborate with the Customer Service Sales team to execute and evaluate outbound sales and marketing campaigns.
- Field Liaison: Coordinate with sites and the field sales team to provide necessary information for meeting customer needs.
- Continuous Improvement: Analyse customer feedback and identify areas for improvement, staying updated on industry trends and technologies.
- Database Maintenance: Ensure that the customer database is maintained and up to date in core ERP / CRM systems.
- 2+ years demonstrated experience operating where direct order entry, customer call taking, sales team/site liaising and reporting running are part of everyday duties. FMCG or Agri business highly regarded
- Experience in a customer centre environment where outbound selling was part of the role
- Export experience would be a bonus but not a must
- Proficient in using ERP systems such as CRM systems and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Results-driven approach.
- Exceptional attention to detail and multitasking capabilities.
- You are comfortable working autonomously, yet you also thrive in a collaborative team environment.
- Strong organizational and time management skills.
To apply please visit https://www.ridley.com.au/careers/ and submit your resume and a cover letter detailing your relevant experience and explaining why you are an ideal fit for this role.
Open to applicants with Australian unrestricted work rights. Ridley is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
There are big advantages that come with Ridley being Australia’s largest and leading animal nutrition company. These include opportunities to move and grow within the business and also extends to having the right tools and resources to get the job done.
We are focused on working with, and attracting the best talent, not just in Australia, but in the world. Ridley prides itself on being an equal opportunity employer.
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