- Join a world-leading optical company
- Be part of a team that offers great training and a supportive work environment.
- Full-time permanent role
ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business. With a proud history built on 178 years of technical innovation and significant annual R&D investment, we are one of the world’s leading suppliers of medical devices in the fields of Ophthalmology and Microsurgery.
We are seeking a Customer Service Sales and Technical Support professional to provide an integrated customer-centric approach to sales, technical support, and customer relationship management. This position focuses on providing information and guidance to customer inquiries, including lens product information along with technical troubleshooting of lens products and Vision Technology Systems (VTS) products. Listening to understand customers’ needs and identify opportunities to promote ZEISS product sales while striving for customer satisfaction and retention. The role is office-based with occasional on-site support and may require flexible working hours, interstate, and international travel.
The key responsibilities for this position include but are not limited to:
- Build sustainable relationships with customers to support business growth by identifying sales opportunities and promoting ZEISS products.
- Actively support and contribute to the establishment and continuous improvement of current customer management systems and procedures that enable ZEISS to meet or exceed customer expectations
- Respond to technical and application-specific inquiries through multiple communication channels (e.g., phone, email, chat).
- Diagnose and resolve issues related to hardware, software, and networking using problem-solving skills. Escalate complex issues to Level 1 or specialized support when necessary.
- Ensure VTS equipment (servers set up) and tracers are tested, quality-checked, and installed adequately for use by addressing service-related problems.
- Educate customers and internal staff on product features, preventative maintenance, and best practices using training materials, FAQs, and video tutorials.
The key skills required for this role include:
Required Education & Experience
- High school diploma; a degree in IT, Computer Science, or Optical Science is advantageous.
- Prior experience in customer service, technical support, or sales within a relevant industry (optical industry or biomedical fields) is preferred.
Technical Skills
- Proficiency in Microsoft Office Suite and CRM systems like Salesforce.
- Knowledge of operating systems (Windows, macOS), hardware, and commonly used diagnostic tools. Basic networking concepts (e.g., IP addresses, routers).
Soft Skills
- Excellent verbal and written communication, with a focus on problem-solving and handling pressure effectively.
- A customer-focused and collaborative mindset to support team objectives and business targets.
- An ability to manage multiple tasks, work under pressure and prioritise tasks to meet deadlines with a can-do attitude
- Ability to collaborate with internal/external stakeholders to achieve results
- Ability to be approachable, flexible and adapt to change
What’s great about working at ZEISS
- Discounted lenses and other products
- New office location, close to public transport and onsite parking
- Supportive, family friendly working environment
- Work at ZEISS and leave your mark in this world. With us, you can push technological boundaries, shape markets and contribute to the advancement of society.
For your opportunity to be part of a diverse, supportive organisation with a great company culture, please apply now.
Your ZEISS Recruiting Team:
Kellie Grant
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