Customer Service Specialist

• Part Time Position - can suit school hours upon request
• Guaranteed base earnings + fantastic commission
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

Due to exceptional growth, the Harvey Norman Oxley Customer Service Team is seeking a passionate, customer service focused Customer Service Specialist to join them in delivering Great Service, Always! to their customers.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Help our customers with Bedding and Bedroom sales and become an expert in your field
• Liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
  Be Health and Safety conscious

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• Experience working in a high volume administration role plus sales
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Customer service champion with very strong communication and interpersonal skills
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
• Familiarity with Australian Consumer Law (desirable)
• Friendly, outgoing, approachable and work well as a team member
• Going above and beyond to provide exceptional customer focused problem solving
• Flexibility across retail trading hours, availability to work Saturdays is preferred

What we offer:

• Generous staff discounts and excellent commission structure
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

If this role exhilarates your passion for a new opportunity then please submit your application for consideration.