Customer Service Supervisor
- A dynamic role with one of the world's leading sustainable building materials companies!
- Competitive salary package.
- Opportunities for career growth and development.
- Supportive and inclusive work environment.
- Access to training and professional development programs.
- East Perth based.
About us:
As a global leader in innovative and sustainable building solutions, Holcim are enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It's all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.
Holcim locally has been servicing the infrastructure, construction and mining industries for more than 110 years and employs over 3,000 staff across 300 sites. As part of the world's largest construction materials company, we are the leading supplier of concrete, aggregate and precast products.
The Opportunity:
We are currently seeking a talented and motivated individual to join our team as the Customer Service Supervisor within our WA business. This exciting role will suit a passionate leader with exceptional customer service skills - someone who thrives in a fast-paced environment and enjoys working in a team.
As the Customer Service Supervisor, you will be responsible for coordinating a team of Customer Service Officers (CSOs) to ensure the team achieves the agreed sales targets and business goals. You will also play a crucial role in developing and fostering customer relations through training and development in the complete customer solutions function.
Key Responsibilities:
- Lead and develop the Customer Service team, providing guidance and support.
- Ensure compliance with safety, health, and environmental legislation, promoting a positive safety culture.
- Train and coach team members to ensure competent performance and address any deficiencies.
- Retain existing customers by maintaining regular contact and building positive relationships.
- Generate new customers by re-engaging dormant or lost customers and identifying new business opportunities.
- Achieve allocated budget and sales targets by implementing pricing strategies and managing customer credit limits.
- Communicate effectively with internal staff to ensure customer issues are resolved satisfactorily.
- Utilise tools, processes, and procedures to provide timely quotations, tender reviews, and contract compliance.
- Behave consistently with company values, complying with relevant legislation and attending training programs.
- Perform other duties as assigned to meet business needs.
About you:
- Previous experience in customer service leadership ideally within a related industry.
- High proficiency in Google Suite, SAP, and other relevant systems.
- Strong business acumen and commercial awareness.
- Excellent leadership and communication skills.
- Ability to deliver results and manage execution.
- Customer-focused mindset with a commitment to outstanding service.
- Strong problem-solving and decision-making abilities.
- Ability to work collaboratively in a team-oriented environment.
This is an outstanding opportunity to join our high performing team and to grow your career in our world leading business.
Why Holcim?
At Holcim we offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age. People are treated fairly at work - respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct.
We don't just offer jobs - we offer long term careers with a deep and diverse structure which affords a great number of cross functional pathways available as you progress your career so if you're ready to take your career to the next level and join our dynamic team of professionals, we want to hear from you.
Candidates must hold valid Australian work rights with no restrictions on employment duration or hours.
We are dedicated to improving employment outcomes and
encourage applications from Aboriginal and Torres Strait Islander peoples.
Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.
