Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care!
Description:
The Customer Service Supervisor will be responsible for overseeing the customer service functions of the client airline. This includes first level performance management of staff and customer issues, as well as engagement with airport authorities, government agencies, airline representatives and other ground service providers.
Oversee the customer service functions of the client airline.
First level performance management of staff and customer issues.
Engage with airport authorities, government agencies, airline representatives and other ground service providers.
Monitor and evaluate the customer service delivery process and make recommendations for improvements.
Manage and motivate a team of customer service agents.
Develop and implement policies and procedures to ensure consistent and efficient customer service delivery.
Provide training and development opportunities to customer service staff.
Monitor and maintain compliance with company and regulatory requirements.
Maintain effective communication with other departments and stakeholders.
Skills and Experiences:
Qualifications and Experience
At least 1-3 years of experience in a supervisory role, within a customer service or airport environment preferred.
Excellent verbal and written communication skills.
Strong leadership and interpersonal skills.
Ability to work under pressure and handle multiple tasks simultaneously.
Competencies and Skills
Excellent organisation & time management skills.
Strong ability to multi-task, prioritise and meet deadlines.
Customer focus to deliver exceptional service.
Ability to adapt to changing priorities and situations.
Able to work well in a fast paced team environment.
Awareness of EEO, Anti-Discrimination & Harassment legislation.
Health and Safety Training.
Manual Handling procedures.
Proficient in report writing, in plain and clear English.
Behavioral attributes
Highly personable and able to communicate and influence a diverse range of stakeholders.
Customer and people focused.
Understanding and empathetic.
High standards of personal presentation.
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