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Customer Service / Support Trainers - Full Time

Expr3ss!
Sydney, New South Wales
Full time
13 hours ago

Bogged down by doing recruitment, yet still want to use those skills you've developed?


We're after Awesome people!

High-energy, quick, intelligent, ambitious -

truly awesome communicators with an elasticity of skills.


Is this you and what others say about you?


What is in it for you?


  • 4 Day Work Week*

  • $70,000 per year (negotiable**) Salary + Super + Bonus Opportunities
  • Opportunity to Work From Home anywhere within Australia!
  • Enjoy great team benefits, rewards - that's an Expr3ss! Promise
  • Join a company with customer advocates that say they "LOVE US" (check out our YouTube channel)
  • Work with Top 500, BRW Fastest 100 companies, SME and Iconic Family Business client and reference base
  • Be part of an exciting expansion phase in Australia
  • Family friendly flexible working hours environment
  • Opportunity to engage and support our awesome customers
  • Home Office set up, laptop + smartphone provided to ensure your success


Join a successful business

offering great potential,

open to Awesome people!

Women returning to the workforce are encourage to apply!


This is a great opportunity for you to make your mark on a privately-owned online recruitment solution software specialist, a company that has so much of an awesome reputation that our customers happily refer and demonstrate our services to others.


Be part of the Expr3ss! journey!


Bring your love for the web, cloud-software, technology, recruitment and HR and desire to offer pro-active training and support!


About Expr3ss! Software that Solves Staff Selection Specialists:


With over 15 years' experience, Expr3ss! provides simple, easy to use online recruitment software for business of all sizes: from companies employing twenty or fewer people through to companies with hundreds or thousands of employees; from those companies that recruit only occasionally through to those that recruit constantly.


The Expr3ss! staff selection system
that helps customers take back control of their own recruitment. It quickly matches and identifies the applicants that have the right "can do", "will do" and "fit to" qualities in minutes! And our customers love us for it ... and tell us so!


We don't do ordinary!

Our people say ...


"I am proud to work for Expr3ss! and be part of the team that brings this fantastic technology to customers. As a recruiter in the past, I know the value that Expr3ss! can bring businesses in all industries. Helping our customers get the most out of Expr3ss! gives me a buzz and is something I'm super proud to be part of"


Xanthe Turrell - Customer Support Consultant


Flexibility to design your own career path!


You will be happy to pro-actively assist and support new customers that the Awesome Expr3ss! Sales Team bring on board. When new customers jump on board Expr3ss! they grow their team instantly ... suddenly it's their team plus the team at Expr3ss!


With your help and that of our sales and support team too, you will help new customers get up and running on Expr3ss! You'll guide and work closely with them, help with job ad writing, providing recruitment advice, support and training using the web, phone and face-to-face, to ensure that they get the most from the unique Expr3ss! recruitment methodology and algorithms that suit their roles and their culture. You'll have an opportunity to be pro-active, offer recruitment advice, support and training that will meet individual and business needs.


You have a genuine desire to show users how they can get even more from Expr3ss! ...
just like Xanthe! You do like to see others benefit from your help and support. You do like to celebrate when people achieve the learnings that you impart.

The opportunity open to you will require the following skills and attributes to be successful ...


  • A desire to work in a shared results driven team environment
  • Has the enthusiasm and drive to develop relationships with people
  • Can take responsibility for pro-actively training people where you identify a need
  • Has the ability to develop relationships with customers to ascertain key training needs and opportunities
  • Is able to listen to a customers needs in training
  • Displays competency on PC/MAC computers, plus Web browsers and the web in general plus the Internet and a variety of software applications (including CRM software, Word, Excel, PowerPoint, Google Docs, Google Sheets) and platforms (including mobile - iPhone/Android, tablet iPad/Surface) - and delights in learning more
  • Is willing to work with a growing sales and customer liaison team to bring new customers on board
  • Has excellent typing and keyboard skills - quick and accurate with an eye for detail
  • Has a proven track record of training in a recruitment, HR, using an ATS or software-as-a-service or AI environment
  • Has strong understanding of recruitment processes or has recruitment experience
  • Displays an interest in emerging online technologies, like AI
  • Likes a challenge and performs well in a very fast-paced multi-tasking environment


You will be remunerated with a generous salary for this role and after probation*, a 4 Day Work Week!


Expr3ss! is an organisation that understands the importance of people maintaining their mental health and importance of teamwork.


We appreciate that it is impossible to ascertain a person's awesomeness from a resume. So we're not asking for one from you here. Simply complete the Expr3ss! application process and we'll be in touch.


If you would like to be part of a results-orientated team that recognises effort, contribution, commitment and celebrates wins and you have an underlying desire and determination to develop yourself and your skills in a company that is willing to help you do that, then we would like to hear from you.


Apply Now!



  • After probation completed
**Depending on experience
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