At Probe CX, expect to think differently, challenge the norm and find your purpose.
About the Role
As a Customer Service Specialist, you will partner with Western Australia’s largest electricity generator and retailer of gas and electricity, providing assistance during various customer scenarios. Your expertise will be crucial in efficiently managing the disconnection and reconnection of electricity services, handling inquiries related to new connections, solar solutions, and billing concerns, as well as overseeing processes such as payment plans, direct debits, and meter readings.
What You'll Be Doing
Handle inbound and outbound contacts (as required) within the required time frame
Arrange payment plans
Manage customer direct debits
Meet required standards of quality
Meet attendance requirements in line with contract and company policies
Others KPI’s as required
Role Details:
Monday to Friday 7:00 am to 7:00 pm Rotating Roster
No weekends or public holidays!
Multiple casual and full time opportunities.
Must be available for 3 weeks of full-time paid training to set you up for success (Monday to Friday 8am to 4:45pm)
Location: Davidson Terrace Joondalup WA
Australian Based Role
About You
Whether you're new to contact centres or bringing customer service experience from another industry, we value your unique perspective. You’re someone who builds genuine rapport over the phone, handles complex queries with care, and always puts the customer first. You’re tech-savvy, an active listener, and confident multitasking between systems — even under pressure.
To Be Successful in This Role, You Will
Build trust and deliver excellent service over the phone
Navigate complex inquiries while staying compliant
Effectively handle and resolve complex enquiries
Show resilience and flexibility in every customer interaction
Use multiple systems confidently while actively listening
Complete a National Police Clearance
Have full work rights to work within Australia for at least 12 months
What We Can Offer You
Diverse and inclusive work environment, where our collective strengths empower us.
Unlimited access to a trusted mental health and wellbeing platform.
Growth of your professional toolkit in a role that sets you up for future opportunities
Join a multi-award-winning customer experience organization with a legacy spanning over 40 successful years.
